Client relations specialist Jobs in San antonio tx

Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,300 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT, is currently ranked #61 on Engineering News-Record’s list of the Top 500 Design Firms.

JMT is seeking a Client Relations Transportation Director for any of our Texas locations. The successful leader will be responsible for developing, monitoring and maintaining client relationships that result in sustainable and profitable business; seeking, developing and securing new business opportunities, developing and implementing strategic business and tactical action plans and participating in related transportation marketing and business activities .

Enjoy a Robust Benefits Package

JMT offers outstanding opportunities for career and professional growth. We are 100% employee-owned (ESOP) and offer outstanding health care and other benefits, including :

• Affordable Medical, Dental & Vision Insurance
• Company paid Life and Disability Insurance
• Paid Time Off and Paid Holidays
• Paid Caregiver Leave Program
• Paid Travel Expenses
• 401K Retirement Plan (Traditional and Roth options)
• Employee Stock Ownership Plan (ESOP)
• Flexible Work Schedules
• Career Development, including Educational Reimbursement
• And more… Benefits | JMT

Essential Functions and Responsibilities

Develop and maintain a strong and diverse business / industry network

Develop relationships with new / existing clients to discover project and program information

Conduct market res earch and gather information on potential markets, clients and projects

Coordinate strategic growth plan with transpor t ation practice leadership

Develop, monitor and implement strategic business and action plans for potential markets, clients and projects

Establish and grow market presence in area through marketing and business development

Serve as a technical expertise resource to project managers and technical staff

Monitor client performance trends / issues utilizing our client relationship management platform ( CRM )

Obtain feedback from clients to assess past JMT performance . Facilitate development of corrective action plans, as necessary

Monitor select policy and industry conditions / trends and provide regular reports to Texas Regional an d firm leadership

Actively p articipate in / maintain leadership positions in client and industry organizations, conferences, and events . ( e.g. ACEC, ASHE, SASHTO, WASHTO, TSPE, etc.)

Serve as liaison to key national industry organizations ( e.g. ACEC, ASHE, SASHTO, WASHTO, TSPE, etc . )

Participate in training and development of future JMT leaders

Support recruiting efforts of strategic hires

Support risk management and red team review on large, strategic projects and pursuits

Nonessential Functions and Responsibilities

Perform other related duties as assigned

Required Skills

Ability to operate effectively in a fast-paced, high-production environment

Capable of building successful team relationships with foundation of trust and respect, and maintaining positive coworker relationships

Ability to motivate and inspire others

Demonstrate organized practices

Excellent written and verbal communication skills

Self-starter with full ability to operate independently with substantial autonomy

Required Experience

Bachelor’s degree

20+ years of related experience

Comprehensive knowledge of firm’s practice areas, clients and competition with a focus on transportation planning and development.

Demonstrated experience leading others

Proficient in Microsoft Office Suite

Knowledgeable of the RFP structure and proposal process

Strong understanding of A / E industry terminology, business practices and delivery methods

Experience working with local clients at the state, county, and major municipality level

Qualifications Preferred

Professional Texas Registration

Project management and / or business development experience

Working Conditions :

At JMT we value a healthy work / life balance and offer a flexible hybrid working schedule.

Work is performed within a general office environment. Work is generally sedentary in nature, but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.

JMT is an Equal Opportunity Employer M / F / Disability / Vet / Sexual Orientation / Gender Identity, and we are proud to be building an inclusive and diverse workforce.

Ability to operate effectively in a fast-paced, high-production environment

Capable of building successful team relationships with foundation of trust and respect, and maintaining positive coworker relationships

Ability to motivate and inspire others

Demonstrate organized practices

Excellent written and verbal communication skills

Self-starter with full ability to operate independently with substantial autonomy