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United Family Services IncFrisco, TX, United States
6 hours ago
Job type
Full-time
Job description
Summary :
The Customer Service Associate plays a crucial role in ensuring guest satisfaction and positive shopping experiences. This position involves not only sacking groceries but also various front-end courtesy tasks such as assisting guests with their purchases, maintaining a clean workspace, and supporting team operations.
Key Responsibilities :
Provide a welcoming atmosphere for guests by greeting and engaging them as they enter the area.
Assist guests with groceries by efficiently sacking items and transporting them to their vehicles.
Maintain safety while moving in and out of the store during carry-outs.
Promote guest participation in satisfaction surveys and rewards programs.
Utilize resources responsibly to help the store remain profitable.
Adhere to the daily work schedule assigned by management.
Follow dress code and attendance guidelines outlined in the team member handbook.
Act promptly to report spills or damaged items, ensuring guest safety by never leaving spills unattended.
Conduct sacking duties according to training standards to ensure guest safety and convenience.
Adapt to changing guest flow by moving between check stands as needed.
Maintain a positive demeanor by greeting guests politely throughout the store and parking lot.
Replace sack supplies when necessary.
Occasionally perform stocking duties as assigned by management, which may include replenishing items such as milk, bread, and eggs.
Complete other tasks as requested by management.
Key Requirements :
Ability to thrive in a fast-paced environment while maintaining efficiency.
Capable of performing all physical aspects of sacker / stocker duties, including bending, lifting, standing, squatting, climbing, and walking, with agility during peak business hours.
Must be able to lift items up to 80 lbs. frequently.
Able to place items weighing up to 80 lbs. in vehicle trunks and floorboards.
Open to receiving coaching related to work performance and attitude.
Ability to collaborate effectively as part of a team and maintain positive working relationships.