Database software • killeen tx
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Job details
Join an established financial services employer in Central Texas as a Bilingual Dispute Initiation Associate. This full-time position offers a standard Monday through Friday schedule from 8:00 AM to 5:00 PM, providing steady hours in a structured office setting with the potential for long-term career placement. In this role, you will assist customers in resolving account discrepancies while delivering clear, professional support in both Spanish and English. ...
Responsibilities:
Answer incoming customer telephone inquiries promptly in English and Spanish to address account disputes within designated service level agreements.
Ensure full compliance with federal Regulation E guidelines during all dispute intake and documentation processes.
Record customer transaction dispute details accurately within internal database systems.
Investigate transaction entry modes, account histories, and supporting data to verify claim details.
Provide clear, professional updates and responses to customer inquiries regarding open dispute cases.
Maintain steady productivity and meet daily departmental performance goals while managing occasional interruptions.
Uphold dependable, punctual attendance for all assigned shifts.
Assist with related clerical and administrative projects as assigned by leadership.
Working hours: 8:00 AM - 5:00 PM
Skills:
Prior experience handling financial disputes, chargebacks, or banking inquiries.
Familiarity with electronic fund transfer regulations and standard banking procedures.
Demonstrated aptitude for rapid data entry and digital record keeping.
Education:
High School
Experience:
1-4 years
Qualifications:
Complete bilingual fluency in Spanish and English, including verbal and written communication.
Prior professional experience in a customer service call center environment.
Demonstrated proficiency using Microsoft Office applications, including Word and Excel, alongside standard office computer systems.
Proven ability to work independently, manage competing priorities, and meet scheduled deadlines.
Demonstrated history of maintaining productive working relationships with colleagues in a cooperative team environment.
Ready to Apply?
Take the next step in your career by submitting your application online today, or contact the Spherion Temple recruiting team to schedule your preliminary interview.Show lessShow more
Join an established financial services employer in Central Texas as a Bilingual Dispute Initiation Associate. This full-time position offers a standard Monday through Friday schedule from 8:00 AM to 5:00 PM, providing steady hours in a structured office setting with the potential for long-term career placement. In this role, you will assist customers in resolving account discrepancies while delivering clear, professional support in both Spanish and English.
Responsibilities:
Answer incoming customer telephone inquiries promptly in English and Spanish to address account disputes within designated service level agreements.
Ensure full compliance with federal Regulation E guidelines during all dispute intake and documentation processes.
Record customer transaction dispute details accurately within internal database systems.
Investigate transaction entry modes, account histories, and supporting data to verify claim details.
Provide clear, professional updates and responses to customer inquiries regarding open dispute cases.
Maintain steady productivity and meet daily departmental performance goals while managing occasional interruptions. ...
Uphold dependable, punctual attendance for all assigned shifts.
Assist with related clerical and administrative projects as assigned by leadership.
Working hours: 8:00 AM - 5:00 PM
Skills:
Prior experience handling financial disputes, chargebacks, or banking inquiries.
Familiarity with electronic fund transfer regulations and standard banking procedures.
Demonstrated aptitude for rapid data entry and digital record keeping.
Education:
High School
Experience:
1-4 years
Qualifications:
Complete bilingual fluency in Spanish and English, including verbal and written communication.
Prior professional experience in a customer service call center environment.
Demonstrated proficiency using Microsoft Office applications, including Word and Excel, alongside standard office computer systems.
Proven ability to work independently, manage competing priorities, and meet scheduled deadlines.
Demonstrated history of maintaining productive working relationships with colleagues in a cooperative team environment.
Ready to Apply?
Take the next step in your career by submitting your application online today, or contact the Spherion Temple recruiting team to schedule your preliminary interview.Show lessShow more
key responsibilities
Answer incoming customer telephone inquiries promptly in English and Spanish to address account disputes within designated service level agreements.Ensure full compliance with federal Regulation E guidelines during all dispute intake and documentation processes.Record customer transaction dispute details accurately within internal database systems.Investigate transaction entry modes, account histories, and supporting data to verify claim details.Provide clear, professional updates and responses to customer inquiries regarding open dispute cases.Maintain steady productivity and meet daily departmental performance goals while managing occasional interruptions.Uphold dependable, punctual attendance for all assigned shifts.Assist with related clerical and administrative projects as assigned by leadership.
experience
1-4 years
skills
Prior experience handling financial disputes, chargebacks, or banking inquiries.Familiarity with electronic fund transfer regulations and standard banking procedures.Demonstrated aptitude for rapid data entry and digital record keeping.
qualifications
Complete bilingual fluency in Spanish and English, including verbal and written communication.Prior professional experience in a customer service call center environment.Demonstrated proficiency using Microsoft Office applications, including Word and Excel, alongside standard office computer systems.Proven ability to work independently, manage competing priorities, and meet scheduled deadlines.Demonstrated history of maintaining productive working relationships with colleagues in a cooperative team environment.
education
High School
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