Desktop support Jobs in Seattle wa

Job Description :

Pay Range : $33hr - $36hr

Responsibilities :

• Responsible for delivering a user centric IT Concierge experience.
• Responsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey.
• Provide direction and coordinate with Site Support staff in alignment with the SDM.
• Active participation in ticket-based site support activities (device staging, technical troubleshooting and repairs, workplace setup, etc.)
• Responsible for accurate inventory of all supported assets in stock.
• Coordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM.
• Support the SDM with specific project related tasks as well as bringing relevant topics to the SDM’s attention.
• Provide smart hands support to include rack and stack activities, patching, and network troubleshooting.
• Ensuring data rooms are kept secure, clean, and orderly as per company policies and guidelines on a consistent basis.
• Contribute to improve the end-to-end customer journey via Continuous Service Improvement and process optimization.
• Contribute to knowledge management as an author or reviewer as necessary.
• Help identify to and with the SDM, areas for improvement through learning the business and its needs.
• Participate in out of hours on call rosters as required.

Qualifications and Experience :

Top Skills :