Family consumer science teacher Jobs in Portland, OR

Director of Consumer Experience (Cx)

Job Summary : The Director of Consumer Experience leads a high-performing team of CX professionals, fostering a culture of accountability, innovation, and results. As a key member of the Strategy & Performance Leadership Team, this role drives the development and execution of impactful consumer experience programs that improve performance metrics and elevate member satisfaction. The director partners across clinical, operational, administrative, and health plan functions to design and implement practical, member-focused solutions aligned with regional and enterprise strategies. With clear accountability for regional CX initiatives, this leader translates strategy into measurable, lasting improvements across the consumer journey while scaling team capabilities and connecting local efforts to broader organizational goals. Oversees and directs team(s) of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Directs the development and implementation of complex business initiatives, systems, and / or processes to a desired future state. Drives the development of business strategy and ensures alignment and prioritization of long-term organizational objectives and business initiatives. Serves as a lead advocate for continuous learning and professional development. Oversees the management of complex projects or project components. Directs large and complex change management plans associated with business initiatives. Directs team members in performing complex data analyses to drive business initiatives. Oversees vendor management as required. Monitors and takes accountability for the compliance of team work activities.

Minimum Qualifications : Minimum three (3) years supervisory experience. Bachelors degree from an accredited college or university and Minimum ten (10) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum thirteen (13) years experience in consulting, project management, data analytics, operations or a directly related field.

Additional Requirements : Knowledge, Skills, and Abilities (KSAs) : Business Acumen; Change Management; Negotiation; Creativity; Applied Data Analysis; Financial Acumen; Conflict Resolution; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis Preferred Qualifications : Five (5) years of experience consulting in a large multi-hospital system.

Location : Portland, Oregon