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Retail Banking SFL

The Teller position is primarily responsible for the accurate processing of paying and receiving transactions while providing courteous, timely, and informative service to ensure that the customer feels completely satisfied. Emphasis is placed on identifying clients’ needs and ensuring customers receive a positive impression of the organization.

In this position, you will:

Operations

• Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
  
• Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
  
• Reference the client by name in all transactions to provide personalized service
  
• Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
  
• Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
  
• Assist in the processing of night depository bags and currency, and ATM settlements as required
  
• Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits
  

Sales

• Work with branch manager and supervisor to attain or exceed individual goals
  
• Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
  
• Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
  
• Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
  
• Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank
  

Best in Class Customer Experience

• Promote environment of ongoing customer feedback and continuous improvement
  
• Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
  
• Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues
  

Risk Management

• Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
  
• Promote the branch's active involvement within the community and report all CRA related activities to supervisor
  
• Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
  
• Maintain confidentiality of customer information and adhere to bank policies and procedures at all times
  

To be considered, you will need:

• Minimum Required: High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience
  

#LI-Onsite

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets

Popular is a Drug Free Workplace

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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