It Jobs in Honolulu, HI

Overview

PURPOSE STATEMENT :

The Manager, IT Services will lead and oversee a team responsible for key IT functions, including the Help Desk, fieldservices, software solutions, infrastructure, security, and IT project delivery. This role provides strategic direction, mentorship, and performance oversight to team members while ensuring compliance with IT standards and controls. The Manager, IT Services will also manage operational budgets, collaborate with stakeholders to acquire, develop, and support IT services, and drive continuous improvement. This role requires deep knowledge of IT infrastructure, software applications, support operations, and industry best practices-along with strong communication, project management, and analytical skills. The Manager, IT Services is ultimately accountable for delivering secure, compliant, high-quality IT services that effectively support organizational needs.

Responsibilities

ESSENTIAL FUNCTIONS / RESPONSIBILITIES :

• Manage and oversee an IT team responsible for assigned applications and services including the help desk and field services.
• For the assigned set of IT services, manage the solution space, including vendor services, software, infrastructure, security, and data management.
• Manage IT projects, including planning, financial management, resource allocation, and scheduling.
• Elicit and analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
• Ensure that IT services are secure and comply with IT architectural standards.
• Provide training and technical support for the set of assigned IT services.
• Ensure compliance with IT controls, including preparing and approving audit reports.
• Manage operational budget and expenses.
• Develop and maintain disaster recovery plans and systems to ensure business continuity.
• Maintain accurate documentation and records of IT assets, systems, contracts, and procedures.
• Collaborate with other IT Managers, Architects, and Project Managers.
• Manage the development and skills advancement of the team.
• Manage vendors, contracts, and associated invoice payments.

OTHER FUNCTIONS / RESPONSIBILITIES :

Qualifications

Required Education and / or Work Experience :

Preferred Education and / or Work Experience :

Required Licensure, Certification, Registration, or Designation :

Preferred Licensure, Certification, Registration, or Designation :