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Information technology manager • honolulu hi
Information Technology Support Technician II
Honolulu Authority for Rapid TransportationHonolulu, Hawaii, United States- Promoted
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Brigham Young University - HawaiiHawaii, US- New!
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PeratonCamp H M Smith, HawaiiGraduate Assistant (Information Technology Education Design)
University of Hawai'iHonolulu, HI, United States- Promoted
Technology Buyer
CompuComHonolulu, HI, United States- Promoted
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Information Technology Professional (IT Support)
US Navy (Wavemaker) (USD)Honolulu, HI, United StatesGraduate Assistant (Information Technology Education Design)
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Honolulu Police DepartmentHonolulu, HI, United StatesInformation Systems Senior Section Manager
Hawaii State Federal Credit UnionHonolulu, HI, United StatesEntry Information Clerk - Bus Information
TheBusHonolulu, HawaiiLecturer, CC (Information Technology)
University of Hawai‘iHonolulu, HI- Promoted
Information System Security Officer
SOS International LLCPearl Harbor, HI, United StatesInformation Technology Support Technician II
Honolulu Authority for Rapid TransportationHonolulu, Hawaii, United States- Full-time
Join Us!
The Honolulu Authority for Rapid Transportation (HART) is the public transit authority responsible for planning and constructing Skyline, Honolulu's rail transit system. It is the first fully automated, driverless urban light metro system in the United States and represents the largest public infrastructure project in the history of Hawaii.
Skyline's route is approximately 19 miles, with 19 stations, along Oahu's southern coast, and it is being constructed in three segments. The first segment, from East Kapolei to Aloha Stadium, is already in revenue service, with the next segments planned to extend service from Middle Street, through downtown Honolulu, to the Civic Center Station.
Under supervision of the Network Administrator, the Information Technology Support Technician provides technical support to HART personnel, ensuring smooth operation of computer systems, hardware, software, and network infrastructure. This role involves troubleshooting, training users, and assisting in the relocation and maintenance of IT equipment.
Job Duties & Responsibilities
- Deliver technical assistance to staff on data process equipment, systems, and applications.
- Provide hands-on training to users on computer hardware, operating systems, and applications.
- Write user-friendly instructions and guidelines for system use and maintenance.
- Diagnose and resolve hardware, software, and network-related issues; performs diagnostic testing to identify malfunctions.
- Install, disassemble, and relocate IT equipment such as monitors, printers, and disk drives.
- Conduct basic electrical and network connection tests to ensure operability of personal computers.
- Support higher-level analysts in planning and coordinating IT projects.
- Document user issues and resolutions; recommend improvements to system operations.
Minimum Requirements
Two (2) years of specialized work experience demonstrating effective use of personal computers, peripheral equipment (e.g., printers, modems, disk drives, scanners), and various software applications, such as work processing, email, spreadsheets, and database management.
Basic concepts of personal computers, peripheral equipment, and diagnostic methods for troubleshooting technical issues.
Diagnose and resolve technical issues related to computer hardware, software and networks efficiently.
Benefits
Work Schedule and Location