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Customer Service Representative Nights and Weekend
Planet FitnessLongmont, CO, US
30+ days ago
Job type
Full-time
Job description
Customer Service Representative
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential duties and responsibilities include :
Greeting / meeting potential members, providing a great customer experience.
Handling front desk related tasks :
Answering phone calls in a polite and friendly manner to assist with questions or concerns.
Taking info calls and tours.
Assisting in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitating member services issues and questions and forwarding to Club Manager / Manager in Training / Team Lead as needed.
Helping maintain the neatness / cleanliness of the club.
Essential behavior requirements include :
Customer service : communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs.
Listening : actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem.
Problem solving : recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy : demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication : ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum qualifications include :
Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.
Physical demands include :
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits include :
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend