Operation specialist Jobs in Cambridge, MA

About Us

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple : to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.

Key Duties & Responsibilities

Content Management and Quality Control

Review, edit and ensure the accuracy and consistency of content across digital platforms (website) and printed materials (brochures).

Maintain up-to-date verbiage and tone in content, implementing strategic updates and ensuring alignment with company goals and messaging.

Review and approve proposed content changes when appropriate, collaborating with the Director, Product and regional teams to ensure alignment with regional strategies and priorities.

Participate in the product and tour development process as needed, mostly assisting in the planning and execution of product changes.

Oversee the review and revision of brochure tear sheets and proofs for the region, ensuring content is accurate and in line with marketing standards.

Support or lead web audits to ensure the content meets quality standards and aligns with tour offerings.

Communication and Coordination

Effectively communicate global updates, audit requirements and necessary actions to relevant stakeholders across departments.

Draft and distribute clear, concise notifications to travelers and the Sales team regarding important updates or changes.

Review and coordinate product improvements and improvement plans with key stakeholders.

Attend and take charge as the lead during operational DTs.

New Product Development and Innovation :

Collaborate with the Director, Product and regional teams to identify and develop new optional activities and day tours, ensuring alignment with market needs and customer preferences.

Lead the product stage gate process for new activities, from concept through to execution.

Performance Analytics and Reporting :

Monitor and analyze product performance (Bookings, NPS and Profitability) and report back to cross-functional stakeholders.

Provide monthly team updates on bookings, NPS and profitability.

Provide quarterly reports to Senior Leadership on product performance.

Partnership & Field Engagement

Oversee the distribution of tearsheets to relevant field teams for their assigned regions.

Proofread tearsheets and brochures - and review, vet and approve comments from the field.

Review FAM Feedback and escalate issues when necessary to ensure product quality.

Collaborate with Product Partnerships to manage trips, review changes, address issues, and ensure overall trip quality.

System Proficiency and Management :

Become a subject matter expert (super user) for departmental systems, including content management systems, booking platforms and collaborative tools such as Google Docs & Wufoo forms.

Leverage the systems to streamline workflows, enhance efficiency and ensure the smooth execution of content-related tasks.

Skills & Experience

Minimum 4 years of writing experience.

Experience working in international travel within Operations, Product or Sales.

Proven ability to collaborate effectively with cross-functional teams and build positive relationships with stakeholders at all levels.

Demonstrated experience in both administrative and creative roles, balancing routine tasks with more innovative, strategic work.

Proficient in content management systems (CMS), booking platforms and collaborative tools such as Google Docs & Wufoo forms.

Experience in drafting clear, concise content for both internal and external communications, including notifications, updates and marketing materials.

Strong multitasking abilities, with the capability to manage multiple projects and meet deadlines in a fast-paced environment.

Exceptional communication skills, both oral and written, with the ability to articulate complex ideas clearly to diverse audiences.

What do we offer you?

Competitive salary commensurate with the role

Competitive benefits package

Birthday day off

Vacation time for you to recharge

Enhanced Parental Leave

Learning and growth opportunities

Employee Resource Groups

• Applicable based on location

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.