Public relations assistant Jobs in Sacramento, CA

At FORSHAW, we are dedicated to supplying confidence through our commitment to People, Partners, and Performance. In the role of Partner Relations Specialist, you will deliver that confidence to our strategic partners by serving as a reliable point of contact, ensuring smooth workflows, clear communication, and effective issue resolution.

Why You'll Love This Role

• You take pride in being the trusted individual who manages the details and brings projects to completion.
• You thrive in a position that combines relationship-building and operational execution.
• You value a workplace culture centered on Family, Trust & Partnership, and Urgency & Professionalism.

Your Responsibilities

• Oversee partner communication for assigned strategic accounts, ensuring proactive and clear updates.
• Coordinate with various departments, vendors, and support teams to maintain alignment in project execution.
• Handle orders (standard, special, drop ship) and manage exceptions (backorders, substitutions, bill-and-hold, special handling, freight constraints).
• Resolve time-sensitive issues related to orders, freight, products, and accounts receivable; escalate recurring issues as needed.
• Verify order accuracy and communicate status and resolutions effectively to partners.
• Assist with promotions outreach and partner planning using dashboards/reporting tools.
• Support ForeSight users with basic troubleshooting and guided escalation; document recurring issues to help enhance processes.
• Perform additional related duties as assigned.

In Your First 90 Days, Success Looks Like:

• Forming strong working relationships with internal teams and your assigned partners.
• Understanding the order flow, systems, and escalation procedures.
• Ensuring partners receive consistent communication and follow-through that aligns with FORSHAW's values.

Qualifications

• Experience in customer service, account support, operations, or a similar field.
• Exceptional communication skills, with an ability to manage multiple priorities and time-sensitive tasks.
• Professionalism, accountability, and a keen attention to detail; comfortable collaborating across teams.
• Familiarity with ERP/order tools/support platforms preferred, such as Outlook, Teams, and dashboards.
• Knowledge of professional pest management products or experience in the industry preferred.

Physical Requirements

• Ability to sit at a desk and work on a computer for extended periods.
• Frequent use of standard office equipment (computers, phones, printers).
• Capability to move throughout the office as required for collaboration with teams.
• Occasional lifting or moving of items up to 15 pounds.

Salary Description:

$25.00-$35.00 per hour