Senior account manager Jobs in USA

Job Description

At Luxer One, we’re committed to making life simpler by automating package acceptance and providing solutions for asynchronous exchange of items. Whether it’s placing lockers in Libraries for convenient pickup or solving package management challenges for corporate offices, we are dedicated to finding the best solutions for our customers.

The Luxer One New Ventures division is seeking an enthusiastic, driven, customer-centric Account Manager to join our growing team! Our Account Managers oversee the client’s experience as they use our locker systems and ensure their needs are met in a timely manner. If you are a highly-motivated, tech-savvy, self-starter seeking a critically important role in a fast-paced environment, then you’ve come to the right place.

Roles and Responsibilities:

• Proactively managing the client relationship and ensuring the locker system continues to meet their ongoing needs
  
• Developing a strong knowledge base of the locker system to be able to support our clients
  
• Collaborating with Marketing on the production of Customer Case Studies which can be used as a sales enablement tool
  
• Collaborating with internal teams to address escalated customer service inquiries and opportunities for growth
  
• Assisting the Project Management team with stalled clients to encourage immediate use of the system
  
• Analyzing utilization data and targeting customers with high utilization for expansion opportunities
  
• Providing valuable customer feedback to the Product Development teams to ensure we provide customers with a product that meets their needs
  
• Taking on special projects to assist in the growth and development of the company
  

Requirements

• Bachelor’s Degree Preferred
  
• 5 years’ prior customer service or account management experience in fast-paced environment
  
• Excellent written and verbal communications skills, including a confident phone presence and effective email communication
  
• Advanced computer skills, previous experience with Zoho or a similar CRM
  
• Proficient with Mac or Apple products
  

Benefits

• You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.
  
• As “Luxens,” we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees.
  
• We're there for you - 401k with matching, generous PTO, flexible work arrangements, and excellent medical, dental, and vision - we've got you covered!
  

Requirements
Job Description At Luxer One, we’re committed to making life simpler by automating package acceptance and providing solutions for asynchronous exchange of items. Whether it’s placing lockers in Libraries for convenient pickup or solving package management challenges for corporate offices, we are dedicated to finding the best solutions for our customers. The Luxer One New Ventures division is seeking an enthusiastic, driven, customer-centric Account Manager to join our growing team! Our Account Managers oversee the client’s experience as they use our locker systems and ensure their needs are met in a timely manner. If you are a highly-motivated, tech-savvy, self-starter seeking a critically important role in a fast-paced environment, then you’ve come to the right place. Roles and Responsibilities: Proactively managing the client relationship and ensuring the locker system continues to meet their ongoing needs Developing a strong knowledge base of the locker system to be able to support our clients Collaborating with Marketing on the production of Customer Case Studies which can be used as a sales enablement tool Collaborating with internal teams to address escalated customer service inquiries and opportunities for growth Assisting the Project Management team with stalled clients to encourage immediate use of the system Analysing utilization data and targeting customers with high utilization for expansion opportunities Providing valuable customer feedback to the Product Development teams to ensure we provide customers with a product that meets their needs Taking on special projects to assist in the growth and development of the company Skills Must Haves Exceptional people skills & communication skills Ability to collect actionable feedback about customer usage and communicate it back to other team members Preferred Technical support skills Experience Must Haves 2-5 years as a customer advocate/evangelist Cross functional work experience Preferred Software or hardware support experience Background in sales Attitude Must Haves Humble, Hungry, People Smart Self starter with an affinity for action & responding rapidly Solutions driven Preferred Focuses on the customer even when faced with challenging circumstances Results Must Haves Proven track record of solving problems for customers Cognitive Skills Must Haves Solid fundamentals in customer relationship management Ability to think creatively/outside the box and use existing tools to solve problems for customers Habits Must Haves Diligent and thorough in their planning & execution Obsessed with client expectations & user experience Thinks through potential outcomes & mitigates risk Preferred Makes others better when working with them Requirements: Bachelor’s Degree Preferred 5 years’ prior customer service or account management experience in fast-paced environment Excellent written and verbal communications skills, including a confident phone presence and effective email communication Advanced computer skills, previous experience with Zoho or a similar CRM Proficient with Mac or Apple products Job Type: Full-time