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Service desk technician Jobs in Inglewood, CA

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Service desk technician • inglewood ca

Last updated: 1 day ago
Service Desk Agent

Service Desk Agent

ProsumEl Segundo, CA
Full-time
Pay Rate : $24 / hour to $25 / hour.The Service Desk Agent is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required.This role will ...Show moreLast updated: 28 days ago
Help Desk Technician I

Help Desk Technician I

Punch StudioCulver City, CA, US
Full-time
Quick Apply
We are looking for a customer service-oriented Help Desk Technician I to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and ...Show moreLast updated: 1 day ago
ZipRecruiter is hiring : Radio Frequency Technician in Los Angeles

ZipRecruiter is hiring : Radio Frequency Technician in Los Angeles

ZipRecruiterLos Angeles, CA, United States
Permanent
Job DescriptionJob Description.Monday-Friday, 8 : 00 AM - 5 : 00 PM (Optional Overtime).Micro Quality Calibration (MQC), established in 1978, is a leading A2LA ISO / IEC 17025-2017 Accredited Metrology l...Show moreLast updated: 17 days ago
  • Promoted
Jr Computer Technician / Desk-side Support

Jr Computer Technician / Desk-side Support

RMS Computer CorporationEast Rancho Dominguez, CA, US
Full-time
Jr Computer Technician / Desk-Side Support Rate $18 / hr Our client is looking for a Jr Deskside Support Technician.The Technician will work activities such as delivery, installation, moves and changes...Show moreLast updated: 12 days ago
  • Promoted
Service Desk Technician

Service Desk Technician

VirtualVocationsCarson, California, United States
Full-time
A company is looking for a Service Desk Technician who will provide end-user support and ensure compliance with corporate IT standards. Key Responsibilities Promptly triage, troubleshoot, and reso...Show moreLast updated: 30+ days ago
Help Desk Technician

Help Desk Technician

System1Los Angeles, CA
Full-time
System1 is looking for a Help Desk Technician to focus primarily on providing strong in person help desk support, maintaining current infrastructure needs and assisting in creating scalable IT solu...Show moreLast updated: 30+ days ago
Service Desk Specialist II

Service Desk Specialist II

AstreyaCulver City, CA
Full-time
The Service Desk Specialist II will support one of Astreya’s key clients.The role will be responsible to troubleshoot and fix desktop / computer hardware and software issues while striving to delive...Show moreLast updated: 30+ days ago
Service Desk Technician II

Service Desk Technician II

AIT Worldwide LogisticsTorrance, CA, US
Full-time
The Service Desk Technician is responsible for AIT’s front-line technical support.Daily activities include, but not limited to handling escalated issues from Level 1 support, enabling / disabling / res...Show moreLast updated: 30+ days ago
Sr. Manager, Service Desk Lead

Sr. Manager, Service Desk Lead

LA28Los Angeles, CA, United States
Full-time
LA28 does not provide relocation assistance.The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 y...Show moreLast updated: 6 days ago
Field Service Engineer

Field Service Engineer

Arc Boat CompanyTorrance, CA, United States
Full-time
Our vision is to electrify all waterborne vessels, and we're starting with electric water sport boats.Gas boats dominate today's marine industry not because of great product offerings but because o...Show moreLast updated: 6 days ago
  • Promoted
Service Desk Agent

Service Desk Agent

Global Healthcare ITBoyle Heights, CA, US
Full-time
Summary : Service Desk Agent I is responsible for supporting the end user community at the hospitals and clinic locations. This position will provide support for all users experiencing problems with ...Show moreLast updated: 5 days ago
Sr. Service Desk Engineer

Sr. Service Desk Engineer

TekbooxLos Angeles, CA, United States
Full-time
Bachelor's Degree in computer science or related field or equivalent experience, plus several years working experience in related field for Level 2. Microsoft Certifications a plus.Experience with b...Show moreLast updated: 6 days ago
Service Technician

Service Technician

Carlock Toyota Of TupeloLos Angeles, California, United States
Full-time
Service Technician – Automotive.Relocation Assistsance available for right candidate.We run an honest shop and need honest, hard-working techs. To be a success at our dealership, you need to have so...Show moreLast updated: 22 days ago
  • Promoted
Lead R&D Technician

Lead R&D Technician

Castelion CorporationTorrance, CA, US
Permanent
Castelion is bringing a new approach to defense development and production : one that focuses on short, iterative design cycles, rapid testing in development, and modern commercial manufacturing str...Show moreLast updated: 30+ days ago
  • Promoted
Service Desk Coordinator

Service Desk Coordinator

The Phoenix GroupLos Angeles, CA, United States
Full-time
We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless an...Show moreLast updated: 7 days ago
  • Promoted
Security Front Desk Customer Service LA

Security Front Desk Customer Service LA

Defense International CorporationLos Angeles, CA, United States
Full-time +1
We are looking for a professional.You will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe, and report.Defense Internation...Show moreLast updated: 1 day ago
  • Promoted
Netflix IT Help Desk Technician

Netflix IT Help Desk Technician

TradeJobsWorkforce90066 Los Angeles, CA, US
Full-time
Bring your energy to the role of Netflix IT Help Desk Technician to assist with organizing, stocking, and general upkeep, support the preparation and delivery of goods or services, and adapt to shi...Show moreLast updated: 30+ days ago
Service Desk Agent

Service Desk Agent

VectorUSATorrance, California
Full-time
Are you a night owl with a passion for technology and problem-solving? Join VectorUSA as a.IT career on the third shift supporting enterprise environments. This entry-level, in-office position offer...Show moreLast updated: 30+ days ago
Field Service Technician

Field Service Technician

FlowserveLos Angeles, CA, United States
Full-time
The Field Service Technician installs, commissions, monitors, troubleshoots, and repairs Flowserve's pumps, seals, and other equipment across industries such as oil and gas, chemical, nuclear, coal...Show moreLast updated: 6 days ago
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Service Desk Agent

Service Desk Agent

ProsumEl Segundo, CA
28 days ago
Job type
  • Full-time
Job description

Service Desk Agent I

Pay Rate : $24 / hour to $25 / hour

Summary :

The Service Desk Agent is responsible for supporting inbound tickets and phone calls to clients and triage needs to higher level engineers as required. This role will provide Tier 2 level support, including level 1 escalations for workstations, servers, virtualization, printers, networks, and vendor specific hardware and software.

This position is also responsible for supporting the end user community at the client's hospitals and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.

Minimum Education :

  • High School Diploma required
  • Associate’s Degree in a related field is preferred.

Minimum Experience :

  • Must be available to work 3rd shift
  • Minimum of 3 years of IT and 2 years’ experience in Service Desk Support
  • Experience working in a call center handling tickets daily (30+)
  • Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
  • Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
  • Duties include end user support, quickly analyze & diagnose application / system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.
  • Healthcare IT experience required.
  • Accountabilities :

  • Act as the point of contact for all IT related issues. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Demonstrate excellent verbal and written communication skills.
  • Quickly analyze, diagnose and resolve user support issues. Research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
  • Creating and updating tickets via Footprints ticketing system according to specified priority levels. Follows the client's IT problem and ticket tracking procedures.
  • Provides User Account provisioning services, as required by creating and updating user accounts via Active Directory.
  • Install software via Active Directory or System Center Configuration Management (SCCM). Provide remote support via GoToAssist, and SCCM.
  • Provide basic in-house training to Microsoft application suite; Setup and configuring email for multi-platform mobile devices.
  • Assists in the acquisition and installation of personal computers, servers, software, peripheral devices and other necessary equipment.
  • Works collaboratively with the client's Health Sciences IT team members to resolve system problems in a timely fashion.
  • Provide technical and troubleshooting assistance to organization's end users, as required.
  • Escalate priority and unresolved issues to leadership in order to resolve quickly and efficiently.
  • Provide superior customer service, training and support to end users, as required.
  • Identify and recommend ways to improve processes to the client's IT Client Services Team.
  • Adhere to the organization's IT processes and practices.
  • Ability to assist with training, documenting and provide guidance to IT staff as needed & oversight for global tickets.
  • Performs other duties as assigned.