Service manager Jobs in Salt Lake City, UT

Position Overview

The District Manager will report to the Regional Support Manager and be responsible for planning and directing equipment installation and servicing to toner equipment customers based within an assigned territory. Manage day-to-day activities of Field Service Technician (FST), to meet internal and external customer expectations. The District Manager will reinforce Fujifilm's leadership values by transforming his or her assigned district into a customer focused, proactive operation that will help drive Fujifilm's business.

The preferred location for this position would be in a major city in Texas.

Company Overview

At FUJIFILM North America Corporation, we are many things to both consumers and business customers. We're looking for passionate, mission-driven people to help us continue to innovate.

With five operating divisions, there's a lot of opportunity to find your niche and make an impact. Perhaps you'll click with our Imaging Division that provides one-time-use cameras, digital printing equipment, and instax. Maybe you'll get charged up about our Electronic Imaging Division that markets digital cameras, lenses, and accessories for content creators. Or, you might have your eye on our Optical Devices Division, which provides optical lenses for the broadcast, cinematography, videography, and industrial markets. You could be drawn to our Business Innovation Division-they develop office and commercial print solutions and enable digital transformation. And if you're interested in tape, check out our Industrial Products Division-they develop data storage solutions.

We offer a collegial culture and a flexible work environment. Our headquarters is in Valhalla, New York, a quaint town just one hour north of New York City.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit : https : / / www.fujifilm.com / us / en / about / region / careers

Job Description

Responsibilities

Direct the FST equipment installation process to ensure timely and quality performance

Work with FST and Technical Advisor Group to provide resolution to escalated customer problems

Manage daily activities of assigned customer support group

Develop strong working relationships with internal and external customers

Provide problem resolution to customers on escalated product issues.

Interact with sales personnel to ensure technical services and support are properly delivered and all billing is clearly understood

Direct skill set training for technicians to ensure that support is delivered at a high level

Complete and submit service activity reports and paperwork timely to the appropriate group / department

Communicate product issues to the Technical Advisor Group so they can be escalated to the manufacturer

Participate in the interviewing, hiring, and performance management process for assigned FST's

Provide Sales assistance in demos and / or customer visits

Attend training classes for product updates and new products

Monitor critical accounts to accomplish quick and effective problem resolution

Monitor weekly, monthly and annual reports and direct FST actions based on reported data

Perform related duties as assigned by manager

Required Skills / Education

HS Diploma or GED

3+ years management experience

5+ years field experience in in a technical service industry

Experience with toner-based presses, inkjet equipment, color management, and / or prepress products and software applications

Knowledge of current Graphic Arts Industry technology and trends

Ability to work under highly stressful customer situations

Ability to communicate with vendors and clients in an efficient and professional manner

Outstanding customer relations skills

Excellent problem-solving and decision-making skills

Highly developed interpersonal skills and ability to work with others

Ability to achieve corporate and departmental goals by effectively managing a geographic team and customer base

Possess necessary skills / attributes to include excellent communication skills (both verbal and written),

Working knowledge of a CRM tool and Microsoft applications

Valid Driver's License

Ability to travel approximately 60%

Desired Skills

Bachelor's degree in related field

Managed a group of 10 + individuals

3 + years of managing field service technicians for toner-based products

Salesforce CRM

Salary and Benefits

Up to $78,000 depending on experience

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

• #LI-REMOTE

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).

Job Locations US-Remote

Posted Date 3 days ago (11 / 12 / 2025 5 : 57 PM)

Requisition ID 2025-36153

Category Service

Company (Portal Searching) FUJIFILM North America Corporation - Business Innovation Division