Service technician Jobs in Houston, TX

Company Summary

We are a leading U.S.-based manufacturer of high-quality sheet metal fabrication machinery. We offer one of the most complete lines of fabrication equipment you will find in the US. The family-owned group emphasizes precision, durability, long service life, and customer-focused solutions. With a proud legacy of craftsmanship, supportive culture, and many long-tenured employees (some 30–50+ years), the company values integrity, loyalty, collaboration, and flexibility in a close-knit environment.

Job Summary

The field service technician role involves installing, servicing, troubleshooting, maintaining, and refurbishing CNC machines and related sheet metal equipment for customers across the state. It includes on-site work, remote phone support, preventive maintenance, customer training, and participation in 2–4 trade shows annually. Approximately 75% travel is required, one week a month at home office troubleshooting on the phone, and home on the weekends. The company provides on-the-job training.

Responsibilities

• Analyze work orders, conduct tests, investigate complaints, and resolve issues for new and existing customers.
• Plan daily travel schedules and travel to job sites.
• Install equipment by analyzing requirements, ordering/gathering parts, completing installation, and performing acceptance tests.
• Maintain customer rapport by addressing complaints, suggesting improvements, and recommending system enhancements.
• Keep equipment operational through troubleshooting breakdowns, preventive maintenance, following instructions, managing supplies, and coordinating repairs.
• Document all service and installation actions via forms, reports, logs, and records.
• Maintain confidentiality of service information.
• Train customers on programming and full operation of machinery.
• Provide phone/remote support when not in the field.
• Attend 2–4 trade shows per year.
• Participate in ongoing education and stay current with professional knowledge.
• Support team and company goals as needed.

Requirements

• Strong electrical troubleshooting skills, including VFDs, servo motors, servo drives, and three-phase power.
• Mechanically inclined, with ability to perform mechanical repairs and maintenance.
• Experience with any type of CNC machine
• Ability to troubleshoot CNC controls and understand PLCs (reading/understanding alarms/issues; no coding required).
• Willingness and ability to travel
• Strong ability to work independently with minimal supervision.
• Skills in analyzing information, using judgment, developing/maintaining client relationships, equipment maintenance, supply management, quality focus, results-driven approach, and strong written/verbal communication.

Preferred Requirements

• Prior experience in CNC folding, press brake, or similar sheet metal industry.
• Strong customer-facing communication skills for on-site and remote troubleshooting.
• Ability to collaborate effectively in a team while working independently.

Compensation/Benefits

• Hourly rate: $35–$40/hr
• Overtime: Frequently available and common
• $60/day per diem for meals and mileage reimbursement for travel.
• Company credit card for expenses.
• Use of personal vehicle (with reimbursement) or company paid rental cars.
• Company-provided cell phone and laptop.
• Benefits Package: Includes 401(k) with 4% company match

Location

Field and home-based role in Texas with no fixed office requirement.