Software developer Jobs in New Haven, CT

Description:

4 days/week onsite in Shelton, CT

We are seeking a Senior ServiceNow Developer to design, build, and support solutions across our ServiceNow platform. This is a hands-on role delivering new features through Agile stories and resolving production incidents, with a strong emphasis on integrations and both core and specialized modules.

This position supports our enterprise ServiceNow platform and the processes and modules built on it. Our current footprint includes Customer Service Management (CSM), IT Service Management (ITSM), Strategic Portfolio Management (SPM), Now Assist, and IT Operations Management (ITOM) AIOps, and we continue to add modules over time. The team also builds and maintains integrations between ServiceNow and other enterprise systems and supports specialized capabilities such as BLSP for our public-facing portal. Work is delivered through both Agile user stories and production incidents, and is managed in Azure DevOps.

TECHNOLOGY STACK:

Core Modules: CSM, ITSM, SPM, Now Assist, ITOM AIOps

Scripting: JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, Flow Designer

Integrations: REST/SOAP web services, IntegrationHub, scripted APIs, MID Servers

Specialized: BLSP (public-facing portal)

Delivery/PM: Azure DevOps (Agile stories & incidents)

KEY RESPONSIBILITIES:

• Design, develop, configure, and customize solutions across ServiceNow modules including CSM, ITSM, SPM, Now Assist, and ITOM AIOps, as well as future purchased modules
• Build, configure, and maintain integrations between ServiceNow and internal and third-party systems using REST/SOAP web services, IntegrationHub, scripted APIs, and MID Servers
• Support and enhance specialized and lesser-used ServiceNow capabilities, including BLSP for the organization's public-facing portal
• Deliver enhancements and new features through Agile user stories while also diagnosing and resolving production incidents within defined service levels
• Develop and maintain server- and client-side logic using JavaScript and Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies/Actions, and Flow Designer
• Track, update, and manage development work in Azure DevOps
• Perform unit testing, support user acceptance testing (UAT), and troubleshoot and resolve defects
• Participate in code reviews and follow platform development standards, coding best practices, and governance guidelines
• Create and maintain technical documentation for solutions, configurations, and integrations
• Collaborate with architects, administrators, product owners, and business stakeholders to translate requirements into scalable solutions
• Stay current with ServiceNow releases and features and recommend improvements

REQUIRED QUALIFICATIONS:

• 7+ years of hands-on ServiceNow development experience
• Demonstrated experience developing and supporting multiple ServiceNow modules (e.g., CSM, ITSM, SPM, ITOM)
• Strong proficiency in JavaScript and ServiceNow scripting (Glide APIs, Business Rules, Script Includes, Client Scripts, Flow Designer)
• Proven experience designing and building integrations (REST/SOAP, IntegrationHub, scripted APIs, MID Server)
• Experience delivering work in an Agile environment and managing tasks in Azure DevOps
• Experience providing production support and resolving incidents against SLAs
• ServiceNow Certified System Administrator (CSA)
• Strong analytical, problem-solving, and communication skills

PREFERRED QUALIFICATIONS:

• ServiceNow Certified Application Developer (CAD)
• One or more Certified Implementation Specialist (CIS) certifications relevant to our modules (e.g., CIS-CSM, CIS-ITSM, CIS-SPM, CIS-ITOM/Event Management/Discovery)
• Experience with Now Assist and generative AI capabilities on the platform
• Experience with ITOM AIOps (event management, discovery, service mapping)
• Experience with Service Portal and public-facing portal development, including BLSP
• Experience with CI/CD, source control, and Azure DevOps pipelines and repositories