Veterinary technician Jobs in Springfield, MO

Description

Hometown Veterinary Hospital-Client Service Representative

Springfield, MO

Full time : 4-day work week; Tuesday-Friday

Clinic hours :   7am to 5pm-availability needed 6 : 45am-5 : 30pm

At Hometown Veterinary Hospital, a Thrive Pet Healthcare Partner, we are committed to delivering high-quality, compassionate care to the pets of southwest Missouri. As a three-doctor practice, we provide both primary and urgent care services for dogs and cats, backed by a wide range of diagnostics and treatments.

Our mission is simple : to help clients make informed healthcare decisions for their pets—because their family is our family.

We are a team that values integrity, compassion, and collaboration. We don’t cut corners, and we foster a positive work culture that’s built into our core values—not just printed on a poster. If you’re hardworking, adaptable, and eager to grow in a fast-paced, team-oriented environment, we’d love to meet you.

We’re currently looking for a Customer Service Representative (Receptionist) to join our team. You’ll be the first point of contact for our clients—setting the tone for their experience with us—so a warm, professional, and detail-oriented approach is key.

What You’ll Do :

• Provide exceptional customer service in person, over the phone, and via email
• Answer phones, schedule appointments, and confirm visits
• Greet and check clients in and out of the hospital
• Educate clients about products and services
• Collaborate with the medical team to support daily operations
• Process prescription refill requests (in-clinic and online)
• Retrieve and deliver lab results, referral reports, and past records to the team in a timely manner
• Maintain a clean, welcoming lobby environment
• Mentor and support fellow team members
• Demonstrate empathy and professionalism in all interactions
• Follow protocols and procedures with consistency and fairness
• Work independently and efficiently
• Basic math skills required
• Maintains punctual and reliable attendance

What We’re Looking For :

Benefits – our care in action :

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include :

and so much more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.