Senior Library Assistant

Overview

Library Assistant whose duties include the following : Under the supervision of the Supervisor of Circulation or delegate, performs duties relative to the routine operations of the Library's central circulation activities.

Reports To

Special Library Assistant II, Circulation

Responsibilities

• Greets and directs library patrons in person, over the phone, and electronically, providing simple directions and information.
• Participates in related operations, including but not limited to charging and discharging materials in all formats, receiving and recording fines, processing reserves, registering borrowers, issuing library cards, maintaining patron records, and addressing customer service issues. Communicates and interprets BPL policies and procedures in a professional and courteous manner.
• Identifies, refers problems, and suggests solutions to their supervisor.
• Collects, routes in, sorts, shelves, and prepares periodicals and current newspapers for circulation, discarding or storing.
• Books museum passes and instructs the public in the use of booking software.
• Receives and routes requests, maintains reserve shelf, handles send item list, accepts requests for books, periodicals, and other materials from closed stack areas, inspects for completeness, and retrieves materials.
• Receives, sorts, shelves, shifts, verifies, delivers, and bar-codes books, and traces records and searches shelves for books. May, on occasion, re-check locations for materials not located in the initial search.
• Fills out simple forms and records, and assists in clerical duties as required.
• Prepares summary reports of activity and compiles basic statistical records.
• Provides simple equipment maintenance and troubleshooting, e.g., turning on and off, cleaning, filling with paper, replacing toner cartridges, etc, for machines within the department or immediately adjacent to a service desk.
• Assists in keeping an orderly appearance of public information in areas of responsibility.
• Sorts and routes U.S. Mail.
• Attends training as directed.
• Performs related work as required.

Minimum Entrance Qualifications

Boston Residency Required

Yes

Terms

Union / Salary Plan / Grade : AFSCME / LA-3

Hours per week : 35

Seniority level

Employment type

Job function

Industries

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