Patient Service Associate-Duke Primary Care Medicine Peds-Brier Creek

Patient Service Associate-Duke Primary Care Medicine Peds-Brier Creek

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Patient Service Associate - Duke Primary Care

OccSummary Work PerformedN / AKnowledge, Skills and Abilities Level Characteristics management. Explain billing to patients Check-out skills. Knowledge of medical scheduling tests and procedures. Complete and distribute ancillary service requisitions. According to PRMO credit and collection policies. Determine the amount Strong verbal and written communication. Basic PC and data entry terminology and telephone etiquette. Demonstrated ability to organize relationships with others. Must be able to apply specific departmental policies rules and regulations maintaining records and forms. Establish and maintain effective patient identification, patient check-in, and scheduling. Position also involves customer service, message maintaining effective appointment type, Prepare encounter forms. Investigate and account for missing encounter forms and prioritize work, provide oral and written instructions, interact tactfully with customers and procedure. Coordinate all labs / procedures as requested. Maintain physician cards as indicated by daily clinic preparation process. Scheduling tests and procedures. Forms for completeness and accuracy before batching. Batches encounter in / out, charge posting, cash posting Prepare for clinic visits by reviewing next day patients and others. Report obtained medical information from patients and referring patients on required forms and obtain signature as required by policy completing next day preparation completely and timely. Disseminate messages according to practice management and patient appointment distribution, ancillary scheduling and preparation and requisition / transmittal documents. Copy, file and distribute. Pickin Maestro Care. of cash to be collected based on insurance plan insurance activities. Enter pre-visit orders and prepare new patient char. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro medical records, reports, petty cash and collections bag. File history records. Attach HIPAA / Medicare documents to the check-in patient upon visit. Present and educate care as needed. Accurately identify the appropriate account for patient Answer telephone, take and deliver messages to physicians, nurses and up X-rays, office charts, sheets, ancillary reports and all other required patient record documentation. Return medical all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-pays and balances on accounts due. Imprint all patient specific chart

Minimum Qualifications

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Education

Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education

Experience

Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.

Degrees, Licensures, Certifications

N / A