Global Client Director - GSI

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You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role :

Provide strategic leadership to clients

Be the relationship manager between customers and ServiceNow

Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes

Manage all Executive relationships between ServiceNow and assigned clients

Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources

Build trust and deep multi-tiered relationships through assigned clients' organization, from project / IT teams to CxO level

Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience

Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

To be successful in this role you have :

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

7+ years of experience in client management in the GSI Global systems Integrator vertical, and aligning account strategies to revenue opportunities

2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management with Big 4 consultancy firm customers.

Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)

Experience achieving sales targets

Experience leading virtual or matrixed teams

Ability to understand broad, macro-level business IT needs for a prospective client

Travel up to 50% (depending on geography / region)

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here () to learn about our work personas : flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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