Customer Support Specialist
VirtualVocationsPortsmouth, Virginia, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Customer Support Specialist I.
Key Responsibilities
Obtain corrected or missing documentation from patients
Review and process durable medical equipment and diagnostic orders
Schedule appointments for patients and manage order flow from third-party platforms
Required Qualifications
2+ years of experience in patient-facing administrative or clinical support roles
Proficiency in helpdesk software, preferably Zendesk
Experience in a remote role for over a year
Familiarity with customer relationship management tools is a plus
Experience with digital ordering platforms is advantageous
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Customer Support Specialist • Portsmouth, Virginia, United States
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