Digital Client Consulting Manager

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants.

Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

The US Consulting Practice within VCA provides consulting and solution services for Visa’s largest issuers in the United States.

We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities, drive growth and improve profitability.

The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The VCA team is looking for a Manager to join our Product Experience Design (PxD) and Digital consulting practice and play a role in developing high impact projects for Visa’s clients in the North America region.

The potential candidate will be responsible for delivering and implementing projects and solutions with Issuers, Merchants, and Co-Brand Partners.

This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

Potential engagements could include digital customer experience assessments, product development, program launch, customer acquisition (digital and in-branch), customer and merchant life cycle optimization, retention enhancement, benchmark analysis, profitability enhancement.

Specific responsibilities include :

Proactively engage with Visa MSS teams in regular strategic and planning discussions, cultivate and participate in managing a pipeline of work with issuers, merchants, and co-brand partners

Leads consulting initiatives and contributes to business development by identifying potential opportunities with Issuers, Merchants, and Co-Brand Partners

Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges, with a particular focus on digital related engagements

Build solutions and actionable insights that will help clients to grow their portfolios and merchant engagement in their core business

Partner with peers in other functional areas (e.g., merchants sales and solutions, marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources

Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments with a specific focus on digital

Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients

Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice

Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clients support the growth and performance.

Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization.

This is an individual contributor role, reporting into a Director within VCA.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership / site), with a general guidepost of being in the office 50% or more of the time based on business needs.