StretchLab Studio Associate General Manager

Job Description

Job Description

The Studio Associate General Manager is the go-to sales leader for members and sales staff of CO Stretch Cherry Hills LLC.  At its heart, it is your responsibility to ensure the studio is experiencing revenue and membership growth while optimizing business operations.   It will be your job to ensure CO Stretch Cherry Hills LLC provides a best-in-class customer experience at every touchpoint, fostering a positive atmosphere for all members and staff while achieving sales goals.

CORE RESPONSIBILTIES

• Overall studio financial performance ensuring it meets monthly revenue and membership goals
• Bi-monthly meetings with District Manager / Owner to review KPIs, do goal setting and prioritization
• Utilize data and reporting to drive business decisions and sales processes (leads to intros to membership conversions)
• Own Member Services and Member Engagement efforts
• Act as the lead Salesperson in the studio which includes managing retail sales
• Focus on organic lead generation, grass roots marketing and networking in the local community
• Stay organized with outreach efforts; document everything
• Plan and execute pop-ups to drive organic leads
• Supervise Front Desk / Sales team, including coaching and reviews of staff to ensure the team delivers a truly top-notch experience.
• Develop and manage weekly studio schedule; work with the team to implement
• Set the tone and culture for the studio sales team
• Conduct monthly staff meetings to review current studio sales needs and monthly promotions
• Enforce StretchLab best practices, policies, and procedures
• Maintain cleanliness and organization of the studio; ensure it’s a pleasant environment for customers and employees
• Assist District Manager / Owner with efforts to hire / build a strong and collaborative sales team
• Assist Owner with the social media calendar and execution (optional)
• Other duties as assigned