SAP Support Specialist

Job Description

Job Description

Description : Job Summary :

We are seeking a highly skilled Onsite IT Support Specialist with strong expertise in SAP systems to support our warehouse and operational teams. This role is critical in ensuring seamless daily IT operations by troubleshooting system, hardware, and network-related issues, particularly within a fulfillment or distribution center environment. You will also serve as a technical liaison for SAP-related support, RF device management, printer issues, and hardware / software integration projects.

Key Responsibilities :

• Provide first and second-level onsite IT support for all users, with a focus on SAP (WM, MM, SD modules) troubleshooting and workflow support.
• Investigate and resolve SAP-related user issues including transaction errors, data inconsistencies, and system performance problems.
• Support and maintain RF devices, barcode scanners, handhelds, label printers (Zebra, Honeywell, etc.), and related warehouse technology.
• Troubleshoot and resolve hardware issues on laptops, desktops, mobile devices, and networked equipment.
• Manage configuration, deployment, and ongoing support of warehouse IT infrastructure, including new hardware integration and upgrades.
• Maintain IT asset inventory, including SAP hardware peripherals and licenses.
• Act as the local point of contact for escalated issues from the Help Desk.
• Support local network connectivity issues, in coordination with the broader IT / Infrastructure team.
• Coordinate with SAP functional and development teams for issue resolution, testing, and system changes.
• Maintain detailed documentation of support activities, fixes, and processes.
• Train end-users on SAP functionality and usage best practices as needed.

Requirements : Requirements :

Preferred Qualifications :