Technical Specialist Resource
Job Description :
- This work requires very strong communication skills, an ability to effectively interact with a broad range of end-users and others, as well as an ability to use a variety of resources for providing support.
- Employees at this level typically provide advanced support for a broad range of technologies, or in-depth support for a more narrowly defined technology area.
- Proven experience with a technical specialty across large and complex implementations and systems.
- Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
- Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
- Provides status on project work to management.
- Develop and maintain appropriate documentation for all responsible area.
- This position is responsible for creating and maintaining all documentation of processes and procedures for all areas this position is responsible.
- This documentation is to be used by team members for operational standards of daily work.
- This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
- All documentation should be reviewed annually.
- System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies and the security issues directly affecting the systems and technology for which this position is directly involved.
- This position is responsible for implementing the requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.
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