Seasonal Customer Support Associate

A company is looking for a Customer Support Seasonal Teammate to assist during the holiday rush.

Key Responsibilities

Provide outstanding customer service by answering inquiries and resolving issues via email

Ensure orders meet the company's Happiness Guarantee and Lifetime Warranty

Collaborate with the year-round support team to enhance customer experience

Required Qualifications

1-2 years of retail or customer service experience, particularly with returns and refunds

Experience using help desk platforms such as Help Scout, Zendesk, or Intercom

Basic technical proficiency, including familiarity with internet concepts and photo editing software

Ability to multitask and manage time effectively in a fast-paced environment

Strong emotional intelligence and a collaborative spirit