Service Coordinator

About Agora Refreshments

Agora Refreshments is a full-service, customer-obsessed, breakroom-supply company, creating vibrant and refreshing workplace experiences. From modern water and coffee equipment to curated snacks, craft beer, wine, and cold brew on tap, we redefine office culture. Serving satisfied customers across Seattle, WA, Portland, OR, and Austin, TX, we bring a personalized touch to every workplace we serve.

We're looking for people who are eager to challenge the status quo, who see detail as the difference between good and great, and who believe that their work can bring joy and connection to others. At Agora Refreshments, you'll join a diverse team where your ideas are valued, your enthusiasm is contagious, and where every role contributes to our collective mission of refreshing lives. If you're adaptable, passionate about quality, and ready to be part of a team that cares as much about innovation as it does about community, you're exactly who we want on board.

Agora Refreshments provides health and time-off benefits because we believe that supporting our employees' well-being is essential to their success and our collective growth. All full-time employees (30+ hrs) are eligible to enroll in our Medical, Dental and Vision insurance. We also provide Long Term Disability and Life insurance at no cost to the employee. Agora Provides Paid Time Off including Vacation, Sick and 11 paid holidays to ensure all employees have some time to rest, recharge and spend time seeing the people and doing the things we love.

Agora Refreshments is an Equal Opportunity Employer. We are committed to providing a work environment free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other protected status. All qualified applicants will receive consideration for employment without regard to any such characteristic. We believe in creating a diverse and inclusive community where every individual is empowered to share their unique perspectives. If you require any reasonable accommodations during the recruitment or hiring process, please let us know.

Upon request, alternative formats and support for non-English speakers, as well as accommodations pursuant to the Americans with Disabilities Act (ADA), are available.

About the role

The main responsibility of this role is to manage and coordinate the daily schedules of Service Technicians, ensuring they are dispatched efficiently as service calls are completed. This includes scheduling follow-up visits with customers once parts arrive, maintaining an up-to-date call schedule, and keeping track of technicians' locations in the field. Effective communication with both technicians and the office team is essential to delivering outstanding customer service. A positive attitude and clarity in communication are crucial for providing excellent support to all clients.

What you'll do

• Schedule and coordinate service calls, entering tasks into the system as they are received.
• Debrief with technicians after each service call.
• Respond to overnight messages as needed.
• Forecast workload for the next 2-3 days.
• Contact customers regarding parts pending or to schedule follow-up calls.
• Follow up on pending tasks, such as filter changes.
• Maintain client information, including equipment relocations and contact updates.
• Communicate with technicians about special parts and schedule return visits.
• Prepare invoicing and file service paperwork.
• Update the database as necessary.
• Conduct follow-up calls (Happy Calls) with clients.
• Generate data reports and track service statistics.
• Work closely with Service Team leadership to maintain accurate information in the ERP system.
• Help plan and schedule installations and client implementations.

Qualifications

Physical Requirements and ADA Accommodations

This role is primarily office-based and involves managing computer systems, telephone communication, and related desk activities. Essential physical requirements include prolonged periods of sitting, repetitive typing, and use of standard office equipment. Occasional standing, walking short distances, and minimal physical movement may be required to access documents or interact with team members.

We recognize that these requirements may vary from person to person. In adherence to the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations that enable every qualified individual to perform the essential functions of this position. If you have any concerns about the physical requirements or need assistance during the application or employment process, please contact our Human Resources department for support.

The pay range for this role is :

24 - 26 USD per hour(Seattle)

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