Senior Project Manager

Senior Project Manager

Company Overview : When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one : Zones - First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed / Professional / Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, Zones has mastered the science of building digital infrastructures that change the way business does business.

Position Overview : This position will be responsible for working across the organization to establish processes for Zones pricing and solutioning for internal and external use. The Senior Project Manager serves as intake for customer questions and relays issues to appropriate PMO personnel. Work will include processing and tracking orders, managing project reports, and providing customer support.

What you'll do as the Sr. Project Manager :

• Manage day to day operational activities for a portfolio of projects across various internal functional departments within service and delivery.
• End-to-end responsibility for successful delivery in a matrix resource environment for project deliverables.
• Provide weekly status reports to the Director, PMO detailing open tickets, issues, corrective actions, and project statuses.
• Set and continually manage project expectations with team members and other stakeholders, including the customer project manager, through regular and proactively scheduled meetings.
• Deliver services based on contractual deliverables.
• Conform to customer service level agreements (SLA's) to ensure decreased liability and penalties for not meeting SLA requirements.
• Oversight and management of equipment installation and coordination of technical teams.
• Coordination of support work from other departments including but not limited to maintenance technicians, field network engineering, and engineers.
• Lead teams of multi skilled resources on smaller projects to ensure deliveries of project are met.
• Recommend improvements to established procedures and processes.
• Effectively communicate with all operations groups in the company as well as organize and distribute project data to the field teams designated to specific projects.
• Follow a designated project management methodology to achieve all tasks assigned by the Project Management Team.
• Maintain PMO knowledge and provide support for on-time development and delivery of IT solutions.
• Other duties as assigned

What you will bring to the team :