Operations Coordinator

Job Title

Support daily operational workflow by coordinating material installations, managing communications between customers, installers, and internal teams, and ensuring projects move from scheduling to completion without a hitch.

Essential Functions :

• Provide strong customer service via phone, email, and written communication.
• Serve as the central point of communication between customers, installers, estimators, and internal staff to ensure installations remain on schedule.
• Review customer contracts for accuracy and completeness before scheduling.
• Schedule installation dates with customers and assign installers accordingly.
• Maintain installer calendars within the system and update changes in real time.
• Prepare all required project paperwork and documentation.
• Maintain detailed notes from project initiation through completion.
• Coordinate the transfer of materials between locations as needed.
• Verify material availability before issuing pick tickets.
• Communicate with Purchasing when materials are pending for upcoming installations.
• Confirm installation completion, initiate invoicing, and collect outstanding customer balances.
• Send post-installation communication, including a thank-you message and warranty details.
• Enter final labor rates for job costing and installer payments.
• Manage customer concerns, repairs, and claims professionally and efficiently.
• Perform additional administrative or operational tasks as assigned.
• Other duties as required.

Competencies :

Supervisory Responsibilities : None

Work environment : Office environment, temperature-controlled

Physical demands : Heavy use of phones in an office environment

Travel required : None

Required education and experience :

Preferred education and experience :