The Shift Manager works under
the direction of the
Restaurant General Manager and Assistant General Manager. They work directly with team members and
operate shifts in a restaurant. As a Shift Manager, there are multiple levels of responsibility and development.
To qualify for this position, individuals must be fully certified by completing
Shift Leader (SL) training and obtaining
ServSafe certification.
Essential duties
and responsibilities include, but not limited to, the following:
·
Ensure the restaurant is clean and well-maintained, and that all company procedures are followed. Uphold the standards for
food quality, cleanliness, sanitation, and customer service.
·
Effectively manage costs within budgeted levels, including cash handling,
food products, labor, paper supplies,
energy consumption, and other operational expenses.
·
Responsible for cash register setup and smooth shift transitions during shift changes.
·
Oversee and
manage the shift, supervising and
directing team members, maintaining clear communication, and ensuring a focus on customer service.
·
When requested, train
new and existing team members
in various job stations and operational procedures
·
Complete all required
shift management administrative tasks, including reports,
sales readings, and necessary documentation.
·
Post sales readings,
and conduct shift awareness walk-throughs to ensure operations are running smoothly.
·
Observe and enforce
all safety and security procedures, ensuring a safe working
environment for both staff and customers
·
Training, coaching and development of Team Members
Qualifications
To succeed in this role,
candidates must meet the following
qualifications and demonstrate the ability to perform all essential duties. These requirements
are representative of the skills, knowledge, and abilities required for each
level of Shift Manager:
Core Qualifications
·
A high school diploma or GED
·
Strong customer
service skills
·
Strong communication skills
·
Basic computer
and math skills
·
Must be at least 18 years of age
·
Must be Serv Safe certified
Work Environment
The work
environment characteristics described here are representative of those an
employee encounters while performing
the essential functions of this
job. Reasonable accommodation may be made to enable individuals with disabilities to perform
the essential functions.
Equipment
Fryers, Thermalizer, flat top grills, split lid grills, walk in freezer, menu boards, computers, cash registers, filtering machines, steam units, holding
cabinets, storage units, soda fountain
hook up station, microwave,
cooking utensils, drive thru
communication systems, coolers,
freezers, and hot holding line
Environmental Conditions:
·
The employee is subject to environmental conditions, protection from weather conditions, but not necessarily from
temperature changes.
·
The employee is subject to both environmental conditions; work activities both inside and outside.
·
The employee is subject to extreme cold
temperatures below 32 degrees for periods of time.
·
The employee is exposed to hazards which include
a variety of physical conditions, such as moving mechanical parts, electrical
current, exposure to high heat of chemicals.
·
The employee is subject to one or more of the following
conditions: fumes, odors,
dust,
mist, gases or poor ventilation.
Physical Demands:
The physical
demands described here are representative of those that must be met by an
employee to successfully perform the essential
functions of this job. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of
this job, the employee is regularly required to stand; use hands to
handle or feel; reach with hands and
arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, and push. The
employee is occasionally required to
sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or
move up to 25 pounds and occasionally lift and/or move up to 50 pounds.