Client Concierge & Showroom Sales Manager

This role is the heartbeat of the Luxin Showroom : the trusted face who welcomes clients, the architect of their experience, and the person who turns custom suiting into a personalized ritual the client looks forward to. You will work closely with the founders in delivering a five-star custom clothing experience for Luxin's high-performing clientele in South Florida.

Company Description

Luxin is a luxury fashion brand specializing in handcrafted, made-to-measure formalwear for clients who value individuality, presence, and excellence. With no standard sizes or inventory, every Luxin garment is custom-made from scratch using premium fabrics sourced from top mills like Loro Piana and Dormeuil. Each Luxin piece is meticulously handcrafted by expert tailors with decades of experience, ensuring exceptional quality and precision. Located in Coral Gables, Luxin's private showroom provides clients with a personalized and exclusive shopping experience - designed to feel more like a members-only private showroom fitting than a visit to a storefront. The Luxin brand is synonymous with sophistication, confidence, and success.

Role Description

Luxin is seeking a full-time Client Concierge & Showroom Manager for our on-site location in Miami, FL. The role involves overseeing day-to-day showroom operations, delivering exceptional customer service, and cultivating a personalized luxury shopping experience for clients. Responsibilities include managing appointments, coordinating concierge services, handling reservations, assisting with client inquiries, and ensuring the showroom maintains a welcoming and professional environment. Luxin exists to help ambitious clients show up as the sharpest, most confident version of themselves.

This role is an extension of Luxin's ideals and is a highly hands-on, client-facing position that blends luxury hospitality, light styling support, and executive assistant-style coordination. You will :

• Prepare and stage the showroom (lighting, music, scent, displays, refreshments)
• Greet and host clients, ensuring a warm, polished, and seamless luxury experience
• Assist with clients' custom fitting appointments—supporting measurements, fittings, and showcasing Luxin's luxury fabrics, linings, button, & customizations (training provided)
• Manage the appointment calendar, confirmations, and follow-ups
• Coordinate with tailors and production partners on orders and timelines
• Prepare finished garments for pickup or hand-delivery, including steaming, packaging, and presentation
• Assemble personalized boxes and gifting for clients (handwritten notes, occasion-based personalized touchpoints)
• Support the founder with day-to-day administrative and organizational tasks as needed (scheduling, light correspondence, errands tied to the business)

Qualifications