Job Title : IT Technical Support
Location : Atlanta, GA
Duration : 6 Months
This is an on-site position and will require working at more than one location.
Job Responsibilities :
- Providing 1st & 2nd level user / system support by maintaining integrated, heterogeneous law enforcement applications;
- maintaining, imaging and deploying vehicular workstations; work as liaison between APD, AIM and, vendors and others as necessary to achieve technology and functional objectives of APD;
provide support to other APD desktop workstations, as time permits.
Provide 1st and 2nd level end-user support for all vehicle computing devices related to hardware and software issues; Assists in creating scripts and modifying them as necessary to ensure proper operations of mobile computers;
Provide training and one-on-one tutorials as needed or when directed by CoA technology liaison; The incumbent will work weekly standard operating hours and on-call and after hours to support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems.
- The incumbent will work to resolve mobile workstation problems and give guidance on appropriate action / solutions.
- This person will be the primary person responsible for managing and maintaining the infrastructure for the Department as it relates to the mobile workstation and associated peripherals.
Knowledge, Skills & Abilities for the incumbent include the following :
- Desktop support or related experience
- Knowledge of Windows 10 / 11
- Expertise in Active Directory
- Proficiency in GPO - Group Policy Objects
- Networking experience highly desired
- Expertise in using / maintaining surveillance camera systems
- Understanding of public safety P25 Radio Communications
- bility to monitor and resolve problems with distributed system components
- bility to identify, plan, organize and coordinate work assignments
- Knowledge of desktop ticketing systems
- bility to provide one on one training of system to LEO Personnel as needed
- Knowledge of problem-solving techniques
- bility to identify and define user task needs
- bility to communicate effectively
- bility to plan, organize, and coordinate work assignments
- Knowledge of enterprise desktop deployment solutions
- Knowledge of information security best practices Required Skills :
- Windows 10
- Windows 10
- Desktop Support
- Enterprise Desktop Deployment
- Microsoft GPO
- Organizational Skills
- Ticketing Applications
- Training
- ctive Directory
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