Resident Services Specialist

Resident Services Specialist

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

The Resident Services Specialist will provide comprehensive administrative support to the property management team across multiple states within our multi-family portfolio and handle resident complaints with professionalism and empathy. This role requires excellent organizational skills, attention to detail, and the ability to effectively communicate with residents and team members.

Responsibilities:

• Provide administrative support to the property management team, including scheduling, filing, and correspondence.
• Handle resident complaints and inquiries, ensuring timely and satisfactory resolution.
• Maintain accurate records of resident interactions and complaints.
• Assist with lease administration, including preparing lease documents and processing renewals.
• Coordinate maintenance requests and follow up with residents to ensure issues are resolved.
• Serve as back-up to the leasing team with application processing and move-in procedures.
• Coordinate the move-out process which includes but is not limited to:
• Processing final account statements / DA's.
• Partner with the onsite team to gather documents for move-out charges, address forwarding, move-out photos, etc.
• Prepare and distribute resident communications, such as newsletters and notices.
• Assist with organizing resident events and community activities.
• Conduct rental insurance audits.
• Perform other administrative duties as assigned.

Education/Experience Requirements:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 2 years of administrative experience, preferably in the real estate or property management sector.

About You:

• Strong customer service skills with the ability to handle complaints professionally and empathetically.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite and property management software.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of multi-family real estate operations is a plus.

At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including:

• A variety of Medical, dental, and vision benefit plans
• Health Savings Account with a generous employer contribution
• Company paid life and disability insurance
• 401(k) savings plan, with company match
• Comprehensive paid time off, including: vacation days, 10 designated holidays, sick time, and bereavement leave
• Up to 16 hours of volunteer time off
• Up to 16 weeks of Paid Parental Leave
• Ongoing professional development programs
• Wellness program, including monthly and quarterly prizes
• And more!

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non-exempt so will be eligible for overtime pay in accordance with federal and state law. At CIM, this role has the potential to receive a discretionary bonus in addition to base salary. The anticipated base pay range for the position in Los Angeles is $21.63 - $26.44 per hour.

At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.

CIM is committed to maintaining the confidentiality and privacy of your personal and financial information.