Student Services Representative

Overview

Student Services is the first point of contact bridging academic and administrative functions and services at Tufts. Student Services provides a wide range of support, including guidance on how to pay tuition, apply for financial aid, obtain a transcript, and register for classes. Student Services leverages their service center structure in support of other student-facing departments' service needs when appropriate. Student Services collaborates with students, families, faculty, staff, and outside agencies to provide accurate and timely information, and to support the completion of university transactions, as they relate to their areas of expertise.

What You'll Do

The Student Services Representative is the first point of contact for the Office of the Registrar, Financial Aid, Bursar, and Residential Life and Learning for the schools of Arts, Sciences and Engineering, University College, and financial services for the Fletcher School. The Student Services Representative will :

• Provide support to other student facing offices and operations when appropriate.
• Provide high-quality service via phone call and email assisting students, faculty, staff, parents, and alumni navigating a wide range of university and governmental policies and processes.
• Explain and interpret university policy and resolve questions and problems for students, faculty, staff, and parents.
• Responsible for maintaining accurate information, policies, and processes that are compliant and reflective of current practices.

What We're Looking For

Basic Requirements :

Preferred Qualifications :

Special Work Schedule Requirements :

This is a hybrid role expected to be on campus at least 2 days each week.

Pay Range

Minimum $22.50, Midpoint $26.80, Maximum $31.10

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.