Student Financial Services Specialist

Student Financial Services Specialist

You can change the life of one to care for the lives of many! At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we have dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare. That same passion for excellence in the classroom extends to our offices. At Galen, you'll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career. If you're looking for a career where you can make a difference, grow professionally, and be part of a caring team, we'd love for you to apply for the Student Financial Services Specialist position today!

Position Overview : As a Student Financial Services Specialist at Galen College of Nursing, you will provide information, guidance, and assistance regarding various types of financial assistance, including, but not limited to federal financial aid, state aid, workforce agencies, employer payments, and VA benefits, to facilitate the enrollment, persistence, and completion of students, consistent with the College's mission.

Key Responsibilities :

• Assist and guide active students throughout their program, including but not limited to :
• Contact current students about missing / incomplete documents.
• Assist current students with completion of forms as needed.
• Review financial aid application for accuracy and ensure eligible aid is packaged and disbursed in a timely manner.
• Support students in the management of additional financing options, including state aid, workforce agencies, employer payments, VA benefits, etc.
• Create payment arrangements on term balances to support campus cash collections.
• At program end, track and document completion of Exit Counseling, following-up with students as necessary.
• Provide continued support and education to students and their parents on topics related to Financial Aid, including, but not limited to Title IV Federal Financial Aid, eligibility, financial literacy, and loan repayment.
• Thoroughly document student communication in the student information system, including, but not limited to email, phone calls, text messages, and meetings.
• Assist in other phases of financial aid, enrollment, and student support, as necessary.
• Maintain confidentiality of students and student information. Follow guidelines by regulatory bodies such as FERPA, the Department of Education, other Galen accrediting agencies, federal, state and local laws, etc.
• Maintain current knowledge of college policies and processes and relevant accreditation and regulatory requirements.
• Attend financial aid training, workshops and seminars, as necessary or requested by the College.
• Other duties as assigned.

Position Requirements :

Education : Minimum of a bachelor's degree. Equivalent experience in lieu of a degree will be considered.

Experience : Experience working with Federal Financial Aid programs preferred, but not required. Experience working with customer financial accounts preferred, but not required.

Skills : Must possess excellent written and oral communication skills. Must possess excellent customer service skills. Strong organizational skills and an ability to prioritize and complete simultaneous projects while meeting deadlines. Ability to maintain confidentiality and discretion at all times. Must be a team player by assisting and encouraging other Galen employees.

Special Qualifications : Working knowledge of Microsoft Office products. Must be able to secure access to all Department of Education websites, including, but not limited to NSLDS, COD, CPS, etc. Candidates should have no prior history of student loan default.

Physical / Mental Demands & Work Environment : Must be able to sit at a computer desk for eight hours each day. Must be available to work flexible schedule to include some evenings and occasional weekends.

Degree of Supervision : Minimal

Benefits : At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including :

Galen's Compassionate Care Model Values :

Learn more about our vision and mission.