Talent.com
Insurance Customer Service & Sales Agent-Carrollwood, FL

Insurance Customer Service & Sales Agent-Carrollwood, FL

The Auto Club GroupTampa, FL, US
10 days ago
Job type
  • Full-time
Job description

Join The Team Committed To Driving Your Career Forward

It's a great time to join AAA The Auto Club Group!

Job Type : Full time

Exempt / Non Exempt : Hourly

Job Description

Why Choose A Career With The AAA The Auto Club Group (ACG)?

  • Established brand that has been around for over 100 years. Our members know and trust us!
  • Branch Offices house travel, membership, insurance sales and support employees
  • You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

Excellent Opportunities To Build A Career Path :

The Licensed Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as :

  • Other Branch positions Field Insurance Sales Agent, Travel Agent or
  • Other Departments such as :
  • Call Centers (ERS, Sales and Service, etc.)
  • Automotive Services
  • Claims
  • Underwriting and more
  • A Day In The Life Of A Licensed Customer Service Representative

    The Auto Club Group is seeking Member Representative II's or Licensed Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

  • Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products
  • Generates leads, update members on travel and insurance specials, and provides travel information
  • Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance / depository transfers and balancing cash drawer
  • Responds to customer inquiries and refers to agent when appropriate
  • Provides a high level of administrative support to Travel and Insurance Agents during peak periods
  • Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel
  • Conducts outbound promotional calls for insurance and / or travel products
  • Participates in a team environment to promote customer satisfaction and consistent service following the customer service model
  • Receives and resolves member / customer complaints and seeks assistance from management in complaint resolution as necessary
  • Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities
  • Other duties as assigned
  • How We Reward Our Employees

    Our Auto Club Group Licensed Customer Service Representatives earn a competitive hourly wage of $23.00 - $25.50, based on experience, with additional incentives and an annual bonus potential based on performance. ACG offers excellent and comprehensive benefits packages :

  • Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership
  • Discounts, perks, and rewards and much more
  • We Are Looking For Candidates Who

    Required Qualifications :

  • Active State Property & Casualty License or ability to attain within 90 days of start date
  • Education :

  • High School Diploma or equivalent
  • Work Experience :

  • Providing a high level of customer-focused service
  • Servicing insurance policies and processing applications, renewals and amendments, and taking payments
  • Responding to billing and coverage questions
  • Promoting sale of insurance products and / or travel and membership products
  • Outbound promotional calls for insurance and / or travel
  • Computer software applications (Word, Excel, etc.) and Web based operations
  • Successful candidates will possess :

  • Insurance and travel terminology
  • General insurance and / or travel regulations
  • Underwriting procedures
  • Sales regulatory and compliance guidelines
  • Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and / or Insurance Systems (e.g. PPS, POS, IMS, IPM) and / or membership systems
  • Communicate effectively (verbal and written) with others in a work environment
  • Perform mathematical calculations to accurately perform monetary transactions
  • Work effectively in a team environment
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • Work irregular hours including holidays and weekends (may include community events)
  • Work under pressure in a high volume, fast paced customer service environment
  • Work Environment

    This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

    Who We Are

    Become a part of something bigger.

    The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

    And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

    We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

    To learn more about AAA The Auto Club Group visit www.aaa.com

    Important Note :

    ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

    The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

    The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

    Regular and reliable attendance is essential for the function of this job.

    AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

    Create a job alert for this search

    Insurance Customer Service • Tampa, FL, US

    Related jobs
    • Promoted
    • New!
    Licensed P&C Insurance Professional - Sales and Service (Signing Bonus)

    Licensed P&C Insurance Professional - Sales and Service (Signing Bonus)

    USAATAMPA, FL, United States
    Permanent
    At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military...Show moreLast updated: 1 hour ago
    • Promoted
    ACA Sales Agent

    ACA Sales Agent

    Elite Insurance PartnersTampa, FL, US
    Full-time
    Elite Insurance Partners ACA Sales Agent.Elite Insurance Partners (EIP) located in Tampa, FL is a premier insurance brokerage representing over 30 carriers nationwide. EIP specializes in Medicare, L...Show moreLast updated: 30+ days ago
    • Promoted
    Field Insurance Agent I-Carrollwood, FL

    Field Insurance Agent I-Carrollwood, FL

    The Auto Club GroupTampa, FL, US
    Full-time
    It's a great time to join AAA The Auto Club Group!.Join the team committed to driving your career forward.Job Description : Looking to take your sales career to the next level? Join America's most t...Show moreLast updated: 10 days ago
    • Promoted
    Sales agents insurance rep - Tampa, FL - On Site

    Sales agents insurance rep - Tampa, FL - On Site

    VensureTampa, FL, US
    Full-time
    Life And Health Insurance Agent.Position Summary Are you driven, entrepreneurial, and ready to build a lucrative career? We're seeking motivated individuals to become Life and Health Insurance Agen...Show moreLast updated: 30+ days ago
    • Promoted
    Insurance Professional Sales and Service

    Insurance Professional Sales and Service

    USAATampa, FL, United States
    Full-time
    At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military...Show moreLast updated: 2 days ago
    • Promoted
    Life Insurance Sales Agent

    Life Insurance Sales Agent

    Elite Insurance PartnersTampa, FL, US
    Full-time
    Elite Insurance Partners Life Insurance Sales Agent.At Elite Insurance Partners, we don't just sell policies, we help families protect their future. As one of the nation's top five life and health i...Show moreLast updated: 30+ days ago
    B2B Insurance Sales Agent

    B2B Insurance Sales Agent

    The Beat Music Academy LLCTampa, FL, US
    Full-time
    Quick Apply
    Group Insurance Sales Agent - No prior experience Location : Florida - Tampa Bay Overview : Join our dynamic team as a Group Life Insurance Sales Agent and embark on a rewarding career in...Show moreLast updated: 30+ days ago
    Life Insurance Sales Agent

    Life Insurance Sales Agent

    Vanderwist AgencyTampa, FL, US
    Full-time +1
    Quick Apply
    Independent Life Insurance Agent (1099 Position) 💼 Remote | Flexible Hours | No Cold Calling Ready to own your career and income?. We’re seeking motivated individuals to join our team ...Show moreLast updated: 30+ days ago
    • Promoted
    Insurance Professional - Sales and Service

    Insurance Professional - Sales and Service

    USAATampa, FL, United States
    Full-time
    At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military...Show moreLast updated: 2 days ago
    Remote Life Insurance Sales Agent

    Remote Life Insurance Sales Agent

    Premier ServicesTampa, FL, US
    Remote
    Full-time +1
    Quick Apply
    Join our fast-growing, family-operated independent insurance agency as a Life Insurance Agent, where you can work from anywhere while making a meaningful impact in the lives of families.We are seek...Show moreLast updated: 1 day ago
    • Promoted
    Sales agents insurance rep - South Florida, FL - On Site

    Sales agents insurance rep - South Florida, FL - On Site

    VensureTampa, FL, US
    Full-time
    Life And Health Insurance Agents.Position Summary Are you driven, entrepreneurial, and ready to build a lucrative career? We're seeking motivated individuals to become Life and Health Insurance Age...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Insurance Professional – Sales and Service

    Insurance Professional – Sales and Service

    USAATAMPA, FL, United States
    Full-time
    At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military...Show moreLast updated: 1 hour ago
    • Promoted
    Insurance Customer Service Agent - Largo, FL

    Insurance Customer Service Agent - Largo, FL

    VetJobsLargo, FL, US
    Full-time
    Insurance Customer Service Agent - Largo, FL.Job Description : Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comp...Show moreLast updated: 17 days ago
    Life Insurance Sales Agent

    Life Insurance Sales Agent

    American Income Life : AO - Heidi McMullinTampa, FL, US
    Full-time
    Quick Apply
    Remote Life Insurance Sales Representative Dedicated to providing peace of mind and financial security for families through comprehensive life insurance solutions.We’re on the lookout ...Show moreLast updated: 30+ days ago
    • Promoted
    Insurance Sales

    Insurance Sales

    Security National Life Insurance CompanySaint Petersburg, FL, US
    Full-time
    Security National Life was founded in 1965 out of Salt Lake City, UT.We offer a variety of final expense products in over 30 states across the US. We have experienced exponential growth over the pas...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Insurance Agent

    Licensed Insurance Agent

    HealthMarkets Insurance AgencyTampa, FL, US
    Full-time
    HealthMarkets Overview Job Description : .If you’re looking for an exciting opportunity where you can change people’s lives and achieve financial success as an independent licensed insura...Show moreLast updated: 30+ days ago
    • Promoted
    Insurance Agent

    Insurance Agent

    Interactive Resources LLCTampa, FL, US
    Full-time
    Job Title : Licensed Health Insurance Agent - Renewals & Client Support Overview : We are seeking a licensed and detail-oriented Health Insurance Agent to join our team, focusing on renewals, client ...Show moreLast updated: 4 days ago
    • Promoted
    Insurance Customer Service Agent-Largo, FL

    Insurance Customer Service Agent-Largo, FL

    The Auto Club GroupLargo, FL, US
    Full-time
    Field Insurance Service Representative.Join America's most trusted brand with over 100 years of service.Why choose AAA The Auto Club Group (ACG)? ACG offers excellent and comprehensive benefits pac...Show moreLast updated: 30+ days ago