HRIS Customer Service Representative

Customer Service Representative

SWBC is seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling incoming phone calls and assisting customers with password resets and account recovery. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and a passion for helping others.

Why you'll love this role :

In this role, you will create positive experiences for our client companies and their employees. You'll have the opportunity to help customers solve their problems and improve their experience using our services. You will work alongside a supportive and friendly team. We value teamwork and collaboration, and you'll have the chance to build strong relationships with your colleagues.

Essential duties include the following :

• Handles a high volume of incoming customer calls in a professional and courteous manner.
• Assists customers with password resets, ensuring a smooth and secure process.
• Resolves customer issues efficiently, aiming for high customer satisfaction.
• Collaborates with team members to improve service processes and enhance the overall customer experience.
• Provides technical support and troubleshooting for customers experiencing issues with logins, onboarding and timekeeping.
• Documents and escalates complex issues to higher-level support teams as needed.
• Conducts follow-up calls to ensure customer issues are fully resolved.

Serious candidates will possess the minimum qualifications :

SWBC offers :

Additional Information :

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWBC does not hire tobacco users as allowed by law.