Engagement Director - SAP Delivery Executive

About the role you're considering - The SAP –Delivery Lead will provide strategic direction and executive delivery oversight for clients, and drive business with clients to achieve revenue growth, profitability and continuing customer satisfaction. Executive point of contact for Programs being run at clients, and responsible for client satisfaction, based on overall delivery milestones. Enhance opportunities and take accountability for qualification and closure of new business opportunities at accounts. Own and develop the long-term client relationship on behalf of Capgemini. Provide direction and management of the Account Team, identifying and implementing any development needs as required. Collaborate with the solutions team in the Technology Services and the various Sector groups to develop and win a pipeline of new / add-on business.

Key Responsibilities :

Client Delivery and Engagement- Critical issue point for the customer and work with Managers from other service lines within Capgemini to ensure that service provision meets both SLAs & expectations.

Act as as a trusted, client advisor.

Develop positive relationships and regular contact with key client partners at senior / board level. Lead all aspects of day-to-day delivery of the services provided to the client.

Team Leadership- Set direction, coach, mentor and lead performance of account team.

Work closely with Delivery Management to ensure that expectations are managed, and that appropriate support is available.

Work closely with other Business Units / teams to ensure that consistent messages are projected.

Strategic / Business Development- Manage and own client relationships including all commercial, risk and opportunity development aspects of the services provided.

Setting the deal shaping, value articulation, and full-portfolio sales strategy to win SAP centric deals in the context of solving broader business problem and solutions.

Working with the Market Unit Sales Leadership and the SAP Practice Leadership to set clear priorities for allocation of resources and investments to maximize the pipeline yield and achieve Booking targets.

Accelerate the growth of strategic offers including S / 4 Hana and Cloud

Required Skills :

18-20 years Total Professional Experience with a Minimum of 10 years of experience in management consulting or business transformation.

Proven experience in a senior client / account management role within the supply side including management of program and account P&L

Consistent record of delivering IT solutions and growing revenue within a major account

Experience operating at CXO level, and ability to demonstrate excellent client relationships

Excellent client engagement – able to empathize with and respond to the needs of stakeholders

Bachelor's Degree required in business management or a related field

SAP Certifications Preferred.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer :

Flexible work

Healthcare including dental, vision, mental health, and well-being programs

Financial well-being programs such as 401(k) and Employee Share Ownership Plan

Paid time off and paid holidays

Paid parental leave

Family building benefits like adoption assistance, surrogacy, and cryopreservation

Social well-being benefits like subsidized back-up child / elder care and tutoring

Mentoring, coaching and learning programs

Employee Resource Groups

Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity / expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and / or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

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Applicants for employment in the US must have valid work authorization that does not now and / or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Job : Project Manager

Organization : NA APPS LOC PRACTICE

Title : Engagement Director - SAP Delivery Executive

Location : IL-Chicago

Requisition ID : 082263

Other Locations : US-GA-Atlanta