Facility Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Seeking a motivated and proactive Facility Manager to be the single point of contact responsible for the daily operations and management of a facility. Reporting to the Senior Manager and this manager will mentor, guide and lead the site team in executing flawless Integrated Facilities Management.

ESSENTIAL FUNCTIONS

Finance

• Analysis and accurate reporting/ forecasting
• Demonstrate the ability to interpret and explain results and variances
• Operating Budget and forecast development and adherence and tracking of savings and cost avoidance
• Capital Budget development and adherence where control remains with JLL

Sourcing

• Evaluate and assure service levels are met, right size where appropriate with Client concurrence
• Develop (in conjunction with Sourcing Manager) sourcing plan that includes appropriate MWDBE bidders, assist with RFP/RFQ process in support of Client objectives

Operations

• Monitor overall workflow to assure timely completion within established SLA’s.
• Provide feedback to subordinates on workflow compliance.
• Review dispatch matrices semi-annually. Meet or exceed customer satisfaction rating.
• Work closely with CEM and engineering teams to assure completion of scheduled PM’s and adherence to CEM processes.
• Monitor capacity and respond to identified changes gaining stakeholder approvals via the change control process.
• Assure all facilities evaluated are in compliance and pass the Management and/or Operations audits.
• implement best practices and monitor their effectiveness keeping the Client informed of the value add measures being implemented.
• Inspect facilities on a consistent basis.
• Participate in across area facility inspections to assure consistent delivery of services.
• Understand and execute notification protocols with the appropriate JLL/CPG contact or group.

Talent Management

• Exhibit leadership qualities and enthusiasm being the guidepost for others to emulate to assure your team is high performing.
• Assure teams are completing required training and encourage additional training where appropriate.
• Identify succession planning where appropriate and coach up or out when required.
• Mentor and counsel employees regarding career plans coaching them to the next level.
• Complete IPMP’s on time and assure quality conversations are collaborative and open in content and dialogue.

Client Service

• Assure an effective communication protocol is in place on both the JLL and Client side with peers, subordinates, senior managers, vendors and customers.
• Respond promptly and accurately to email and phone communications.
• Actively participate in meetings sharing ideas and solutions as may be appropriate.
• Instill a high level of performance expectations from team members to include client focus, open and timely communication up and down the organization and encourages risk taking and innovation.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis is required; MBA is a plus.
• Minimum of 8 years industry experience required either in the corporate environment, third party service provider or as a consultant.
• Strong organizational and management
• Strong interpersonal and supervisory skills
• Strong presentation skills
• Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
• Excellent verbal and written communication skills
• Proficient in MS Office, and MS Share Point
• Computer proficiency in CMMS Supervisory
• Ability to matrix manage both technical and administrative staff; experience in matrix management organization is desired. Ability to oversee multiple facilities of different functions
• Ability to supervise vendor performance during normal and off hours including weekends when necessary

Location:

On-site –Charlotte, NC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.