Operations ManagerISS Facility Services - North America • Frisco, TX, US

Operations Manager

ISS Facility Services - North America • Frisco, TX, US

13 hours ago

Job type

Full-time

Job description

Site Operations Manager

As a Site Operations Manager, you will be responsible for leading a motivated and service-minded team with the purpose to ensure that your site runs smoothly every day. You will plan, organize, and direct all facility operational, soft, and hard service-related activities to achieve the facility objectives while working within the client and ISS corporate standards of quality. The Site Operations Manager interfaces and collaborates with direct reports, vendors, and local stakeholders, taking full ownership of the site performance and feel, employee engagement and retention.

Success Criteria

Motivating, engaging, and leading an inclusive team of employees performing critical work throughout the site including soft and hard services and vendor management
Creating clarity of direction, ensuring a clear connection between our OneISS purpose, strategy, and business excellence
Driving safety, service excellence, and customer experience with cost efficiency as a core principle of operation
Ensuring that all work is performed in accordance with the contract requirements and focus on planning, directing, and coordinating daily operational activities across single or multiple properties in their respective metropolitan regions
Navigating in a dynamic and fast-paced environment while balancing responsibilities of the role, providing oversight and stop-gap support for the operational team, and meeting deliverables
Communicating clearly and persuasively to discuss issues and negotiate with key clients, customers, and peers
Delivering world-class customer service in the Integrated Facility Services operation

Key Areas of Collaboration and Influence

Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively

Participate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the account

Transform the account successes into promoting and further development of ISS

Ideal Candidate Experience

4+ years management experience in a Facility Management Operations / Engineering role with a strong emphasis on customer service

Experience leading / managing frontline teams meeting operational SLA's and compliance requirements

Demonstrates strong skills in : Communication, Decision-making, Leadership, and Problem-solving

Demonstrates professional and political aptitude

Strong computer proficiency skills (Excel, PowerPoint, Word, Outlook, CMMS Systems, BMS systems)

Experience managing operational budgets and following general accounting principles

Experience creating Capital Budgets and reporting

Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved

Must have knowledge of basic mathematical concepts to calculate ROI's, create proposals, create cost savings programs, and adhere to operating budgets

Key Accountabilities

Highly visible and the main point of contact for local site employees, key visitors, vendors, key stakeholders, and ISS employees

Driving a culture of proactivity and contributing in a positive way to the facility operations to effectively prevent or address potential problems

Lead, engage, and motivate ISS service lines across hard, soft, and operational services to achieve overall customer success

Empowering teams to embody the OneISS methodology of operation by promoting cross-skilled training and ways of working

Advising the client and ISS regional leadership on decisions relating to facilities operations and performance

Managing all service contracts for the facilities ensuring that contract specification is achieved and that any performance problems, errors, or omissions are remedied expediently

Ensuring appropriate SLAs are followed relating to the performance of the facility portfolio in your region of responsibility

Ensuring all health and safety requirements are established and followed by on-site staff and sub-contractors

Driving a culture of innovation and creative problem-solving by leveraging current industry trends, business intelligence, data, and reporting to ultimately drive customer satisfaction and operational resilience and efficiencies

Acting as the client liaison and partner with property management (where applicable) to ensure services provided to the facility are appropriate and contribute to building service and quality expectations

Monitoring and addressing the appearance of the building and grounds, noting anything that may be detrimental to the desired appearance of ISS, the client, and their respective customers

Physical Demands & Work Environment

A valid driver's license may be required for this role, depending on the work site or location, as local travel by car within certain metropolitan areas may be necessary

Prolonged periods of walking or standing

Must be able to lift, carry, and place up to 50 pounds at a time

Must be able to work schedules that include days, nights, weekends, and / or holidays as needed

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Benefits

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

Salary

The annual salary range for this position is $94,000.00 per year–$104,000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

Equal Opportunity Employer

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in its broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Fidelity National Information Services • Dallas, TX, US

Full-time

Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business re...Show more

Last updated: 10 hours ago • Promoted • New!