Collections Specialist

Job Description

Job Description

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.

Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel "Right at Home." We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator.

Fairstead's Core Values : Innovation, Determination, Integrity, Humility, Empathy and Partnerships

Responsible for all aspects of rent collection & Landlord / tenant relations. Monitors resident ledgers, delinquency reports, uncollectible rent, and uncollectible other income reports. Provides coaching to site team members for rent collection techniques, resident communication, and reporting. Works directly with Financial Managers to create and implement rent collection programs aimed at meeting and exceeding rent collection and uncollectible rent / uncollectible other income goals. Acts a liaison between landlord and outside legal counsels. Assist with filing and following up on all legal matters (evictions, non-compliance, etc.)

RESPONSIBILITIES :

Resident Inquiries and Financial Matters

• Issue letters and call residents re : arrears before referring to LLT Counsel.
• Respond to resident inquiries re : case status and ledger matters.
• Liaise with Accounting Staff re : ledger matters.
• Analyze resident ledgers for accuracy and suggest and adjust as needed.
• Research and resolve payment discrepancies / resident 's queries as needed.
• Track and enforce payment plans and consents.
• Responsible for overseeing the preparation and delivery of resident communication to encourage timely payment of charges due and facilitate the collection of delinquent accounts.
• Establish, oversee, and participate in the implementation of a "new resident" orientation program for all assigned properties, with the objective of setting clear expectations regarding the lease requirements, as they relate to payment of rent.
• Oversee and participate in resident meetings to review account balances, rent court status, delinquency history, and any topics related to their ability to meet the financial obligations of their lease agreement.
• Monitors Delinquency Memos as a tool to oversee collection process on multiple sites and enters memos when directly acting on a specific resident account.
• Responsible for the timely filing of failure to pay rent complaint and warrant of restitution with the court and scheduling the eviction with Sheriff or Constable's office.

Landlord Tenant functions

DHCR

Reporting

Documentation for Access and Repair Issues

Form Notices and Form Agreements

OTHER JOB DUTIES :

BENEFITS :

QUALIFICATIONS :

Exact compensation may vary based on skills, experience, and location.

Salary Range

$27—$31.25 USD

Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.

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