Director, Business Intelligence & Reporting

Director, Business Intelligence & Reporting

Country : United States of America

Your Journey Starts Here :

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

Maintains and monitors data and databases to meet the company's current and projected future needs. Reviews and ensures the quality, accuracy and security of data in accordance with established procedures and standards. Monitors database activity and the relationships between the database users and applications to ensure appropriate data usage and resolve data conflicts. Collaborates with technology / infrastructure staff to identify data relationships and functional requirements.

Collects, organizes and analyzes data sets to draw conclusions to maximize efficiency of internal operational processes, to manage risk, and to position the company to better serve clients through enhanced product and solutions offerings. Responsible for drawing insights from large sets of quantitative data. May use advanced analytics technologies, systems and software. Develops data-driven recommendations that support key business decisions across the company. Performs analysis and prepares forecasts and recommendations for product preferences, sales coverage, market penetration, market practices and sales trends. Researches market conditions to determine potential sales of a product or solution. Analyzes, compiles and manages market and economic research on the market's product or solution requirements and competitive environment to identify enhancements to current features and functionality.

Essential Functions / Responsibilities :

Provides ongoing business and technical management of the Business Intelligence (BI) platform development, including day to day operations, projects, and commercialization leading to broad adoption across the organization.

Builds strong partnerships with stakeholders across the business to maintain executive level reporting with zero quality defect and consistent on-time delivery.

Conducts executive reporting, competitive intelligence and associated policies, methodologies and resources.

Spearheads modeling and analytics efforts to provide insights into new product launches / initiatives.

Designs and develops analytical reporting metrics and dashboards across all critical business unit(s) and processes for senior leadership.

Communicates with senior leadership on strategic matters.

Designs and develops quantitative analysis to support the development, validation and implementation of data modeling, database design, data mining, and segmentation techniques.

Oversees and serves as subject matter expert on Business Intelligence (BI).

Creates actionable recommendations designed to improve business performance.

Manages data gathering efforts with internal and external business partners.

Serves as a key liaison between business and IT groups, acquires and delivers on business requirements, and successfully manages external vendors.

Manages all projects across the Business Intelligence (BI) department; including, milestones / deadlines, deliverables, budgets, resources, and building key stakeholder relationships.

Provides thought leadership by proactively identifying new business intelligence platforms that drive a higher level of data democratization, self-service analytics, and overall growth in digital capabilities among the workforce.

Assembles project plans, procedures, resources to ensure accuracy and timeliness in project completion.

Collaborates with stakeholders to improve current analytics processes and develop new capabilities.

Manages most strategic accounts and relationships for the Business Intelligence (Bi) department.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education :

Bachelor's Degree or equivalent work experience : Computer Science, Management Information Systems or equivalent field. Req

Master's Degree Computer Science, Management Information Systems, or equivalent field. Pref

Work Experience :

12+ Years Relevant work experience Req

Skills and Abilities :

Advanced SQL experience.

Ability to manage multiple, continuous technical projects.

Ability to balance between data needs and requirements for action.

Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

Ability to convey a sense or urgency and drive

Ability to lead, influence and direct peers, subordinates and management.

Ability to make effective decision making on complex matters.

Ability to effectively interact with the market, executive management and vendors.

Ability to effectively communicate and build relationships with multiple levels of the organizational structure, including senior level management.

Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed.

Ability to communicate and influence senior executive leadership.

Ability to interact with senior level management; experience interfacing with multiple levels of the organizational structure.

Ability to adapt and adjust to multiple demands and competing priorities.

EEO Statements :

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions :

Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights :

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

What Else You Need To Know :

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum : $120,000.00 USD

Maximum : $205,000.00 USD

Link to Santander Benefits :

Santander Benefits - 2025 Santander OnGoing / NH eGuide (foleon.com)

Risk Culture :

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement :

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions :

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and / or furniture may be required .

Employer Rights :

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next :

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Primary Location : Boston, MA, Boston

Other Locations : Massachusetts-Boston

Organization : Santander Bank N.A.