Senior Procure to Pay Specialist-2

Procure To Pay Support Specialist

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

The Procure To Pay Support Specialist is responsible for providing first-line support across the full P2P lifecycle, including procurement, accounts payable, travel & expense (T&E), and vendor master data. This role ensures timely and accurate resolution of inquiries from internal employees and external suppliers, while promoting compliance with company policies and supporting continuous process improvement.

Core Responsibilities :

• Procure-to-Pay (P2P) Support
• Respond to inquiries related to requisitions, purchase orders, invoice processing, and payment status
• Troubleshoot issues such as invoice holds, PO / Invoice mismatches, duplicate invoices, and delayed payments
• Provide guidance on procurement policies, system navigation, and approval workflows
• Collaborate with Procurement, Accounts Payable, and business units to resolve escalated issues
• Assist employees with corporate card maintenance, expense report submissions, and reimbursement processes
• Address questions related to T&E policy compliance, allowable expenses, and documentation requirements
• Support issue resolution within T&E systems (e.g., Concur, Oracle) and escalate technical problems as needed
• Monitor and follow up on outstanding or rejected expense reports
• Vendor Master Support
• Respond to inquiries related to vendor onboarding, updates, and validations
• Assist suppliers and internal requestors with the vendor registration process
• Ensure compliance with internal controls, tax documentation, and data quality standards
• Collaborate with the Vendor Master Data team to resolve data integrity issues and support cleanup initiatives
• Help Desk Operations
• Manage and resolve help desk tickets in a timely manner, meeting defined SLAs while still maintaining accuracy
• Maintain accurate documentation of inquiries, resolutions, and process updates
• Identify trends in support requests and recommend process or training improvements
• Contribute to knowledge-based content and support onboarding of new employees

Qualifications :

Employees at all levels are expected to :

Disclaimer :

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills : Troubleshooting; Accounts Payable (AP); Customer Service; Process Improvements

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

Education : Bachelor's Degree

Relevant Work Experience : 2-5 Years

Job Family Group : Finance & Accounting