Technical Support Engineer

A company is looking for a Technical Support Engineer I to provide advanced technical support for healthcare products.

Key Responsibilities

Provide self-directed support and resolution for technical issues within the installed base

Document detailed information about issues, troubleshooting steps, and resolutions in CRM

Perform preventative maintenance activities and remote software upgrades to ensure system stability

Required Qualifications

Strong knowledge of computer hardware, workstation and server OS platforms, and network infrastructure

Ability to manage and prioritize multiple work assignments with minimal supervision

Experience with medical information systems such as RIS, PACS, HIS, or EMR solutions preferred

Familiarity with database technologies such as SQL, DB2, and Oracle

Degree from a Technical College / University or equivalent experience; Bachelor's Degree preferred in related fields