Hospital Experience Program Manager

Hospital Experience Program Manager

Join the team that supports the teams. At Mission Pet Health's Home Office in Birmingham, AL, our purpose is to provide world-class support to our network of 850+ animal hospitals nationwide. We manage the business side of veterinary medicinefrom Finance and HR to IT and Marketingso our 20,000+ hospital teammates can focus on what they do best : providing exceptional care to pets and their families.

We are a veterinarian-led, people-focused, and pet-obsessed organization, founded on the belief that local practices thrive with autonomy and excellent support. Our award-winning culture is powered by our WAG values : Work Together, Amaze, and Grow. This philosophy has helped us be recognized by Newsweek as the #1 Most Loved Workplace in Healthcare and #11 in America for 2024.

Whats in it for you at our Home Office? When you join our team, youre not just starting a job; youre building a career with a tangible, lasting impact. You can expect :

• Unparalleled opportunities for personal and professional development.
• Industry-leading benefits in a culture where your well-being comes first.
• The chance to apply your expertise to support the future of veterinary care on a national scale.

Were on a mission to be the greatest veterinary company in the world, and that mission is anchored by the incredible talent in our Home Office. If you're ready to make a difference for thousands of veterinary professionals and countless pets, wed love for you to be a part of it!

The Hospital Experience Program Manager plays a key role in coordinating and supporting technology initiatives that enhance the experience of Mission Pet Healths hospitals. This individual works across Product and Technology and business teams to plan, track, and deliver projects that improve technology reliability, user satisfaction, and operational efficiency at the clinic level.

The Program Manager is responsible for orchestrating multiple projects simultaneously, ensuring clear communication, standard methodology, alignment, and execution. They serve as a connective point between Product and Technology, Operations, Finance and other stakeholdershelping translate business needs into actionable plans, managing budgets, reporting KPIs, and producing executive department level deliverables.

Key Responsibilities

Project & Program Management

Cross-Functional Collaboration

Financial Management & Budgeting

KPI Tracking & Reporting

Executive Communication & Presentation Development

Qualifications

Required :

Preferred :

Key Metrics

Benefits

Work with an organization recognized as #2 in Healthcare by Newsweeks Most Loved Workplaces in 2025.