HR Service Center Assistant

Disclaimer

Liberty University’s hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment preference to members of their own religion. Liberty University is in that category.

Job Description Summary

The HR Service Center Assistant is responsible for performing a wide variety of administrative, logistical, operational, and technical tasks related to Human Resources. This role will serve as the first point of contact for handling inquiries from employees and leaders regarding benefits, staffing, and other HR-related processes and will provide direct assistance. The HR Service Center Assistant will support all HR related activities by providing a high level of customer support through internal and external communications. Complex issues will be escalated to the HR Service Center Specialist as needed. The ideal candidate possesses excellent customer service skills, is people-oriented, and demonstrates a high attention to detail.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Courteously and proficiently respond to internal and external HR related inquiries in-person, telephone, and email.
• Provide basic customer service for HR inquires and visitors and escalate requests to HR Service Center Specialist or appropriate subject matter experts
• Utilize HR systems to review and process accurate and timely personal information changes, legal name changes and I-9s
• Assist with the on-boarding and orientation process assisting new hires with onboarding tasks.
• Assist with a variety of HR projects and HR administrative duties, HR office inventory, assisting with employee records projects, open enrollment assistance, and employee recognition projects.
• Maintain a welcoming and professional office environment, ensuring meeting and training rooms are prepared for various HR activities.
• Maintain awareness and knowledge of HR related internal policies/procedures.
• Participate in HR team meetings and trainings.
• Perform other related duties as assigned.
• Work effectively as a team member, embracing and fostering both LU’s mission.

QUALIFICATIONS AND CREDENTIALS

Education and Experience

• Bachelor’s degree or equivalent experience.
• Customer Service experience.
• Human Resources experience preferred.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

• Customer-service skills.
• Proven ability to build and maintain partnerships and solid working relationships with management and employees at all levels.
• Action-oriented, with ability to operate successfully in a fast-paced, dynamic environment, handle adversity and frequent change, and balance workload and competing priorities.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Physical and Sensory Abilities

• Regularly required to sit to perform deskwork or type on a keyboard.
• Regularly required to hear and speak to effectively communicate orally.
• Handle materials, reach overhead, kneel or stoop to conduct business.
• Regularly lift 10 or fewer pounds.
• Occasionally required to stand, walk, and climb stairs to move about the campus.
• Occasionally required to travel to local and campus locations.

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled setting. It is well lighted, and the noise level is moderate.

Driving Requirements

Use of one’s personal vehicle (or LU vehicles) may be required for travel in the performance of the essential functions of this position. Proof of a valid Virginia driver’s license, an acceptable DMV record, and liability insurance is required.