Head of Executive Operations

Job Description

COMPANY : Entertainment

POSITION : Head of Executive Operations

LOCATION : Relocation required to Paris, France with 30% travel to US / EU / Asia

HOURS : 8 : 00AM - 6 : 00PM with flexibility, requires 24 / 7 mindset

COMPENSATION : $250-350K + Discretionary Bonus

BACHELOR’S DEGREE : Preferred

Our client is a globally recognized creative leader and innovator at the intersection of music, fashion, entertainment, sports, and hospitality. We are seeking a senior operator to professionalize and lead the executive operations function. This role is a people leader and system builder for the EA / PA pod—harmonizing workflows, setting standards, and removing obstacles so assistants can operate at a world‑class level. You will be the first escalation point for complex logistics and an experienced backup who can step in as a senior EA when needed. It is important to note that this is not a Chief of Staff role and there is no content / strategy mandate; it is an executional leadership role focused on time, logistics, communications, and operational excellence. You should have an understanding of how to run a business and what needs to be prioritized accordingly. You’re someone who thinks no job is too small, that is humble and excited to learn.

Responsibilities :

• Lead, coach, and performance‑manage the EA / PA pod; run weekly 1 : 1s, standups, and continuous training.
• Design and enforce gold‑standard operating procedures for calendar defense, meeting production, briefings, follow‑ups, and information flow.
• Own the executive travel program (commercial & private) : approvals, vendor relationships, VIP services, visas, insurance, contingency planning, and post‑mortems.
• Institute coverage models and on‑call rotations; provide acting‑EA coverage for Principal / CEO during absences, peak periods, or crises.
• Create a consistent briefing pipeline (context, attendees, goals, decision logs) and maintain action trackers until completion.
• Establish communication protocols (inbox triage, response SLAs, drafting standards, signature authority) and route messages appropriately.
• Build and steward the executive relationship / CRM system in partnership with brand / partnerships teams; program touch points (gifting, notes, invites).
• Partner with Security / Protection, Production, Fashion / Brand, Legal / Finance, and IT to align plans, manage risk, and ensure confidentiality.
• Own information governance : document naming, version control, secure sharing, device and data hygiene, and NDA compliance.
• Manage vendors and budgets for executive operations (travel agencies, car services, couriers, hospitality, etc.); track spend and negotiate rates.
• Continuously improve tooling and automations (e.g., Google Workspace, Microsoft 365, Slack, Notion / Asana, Airtable, CRM).
• Recruit, onboard, and build a bench of high‑caliber EAs / PAs; run hiring processes and probation reviews.

Requirements :