Member Service Representative

Job Description

Job Description

The Member Service Representative manages the “face of the J;” overseeing the relationship with customer. This person will develop and maintain a concierge level customer service for guests and members. This position is instrumental in creating a welcoming environment and unifying the services we provide at our welcome desks.

This is a part-time, maximum 29 hours per week hourly position with no benefits. Work hours will be determined with the supervisor prior to acceptance. Flexibility is necessary as the schedule may change due to the needs of the agency. The Jewish Community Center is an EOE (equal opportunity employer).

ESSENTIAL FUNCTIONS :

• Ensure excellent customer service is provided to all guests and members entering the JCC.
• Serve as a subject matter expert and maintain up to date knowledge on all JCC programs, promotions, events, and facilities.
• Follow customer service standards and enforce agency policies and procedures.
• Be the “go to person” for members with updates on programs of the J, changes, closures and building activities.
• Answer members’ questions, resolve any issues they encounter.
• Offer tours and maintain the highest level of knowledge pertaining to the facilities and programs.

MEMBER ENGAGEMENT :

MANAGER ON DUTY :

WELCOME DESK REQUIREMENTS :

The Member Service Representative will be a collaborator as part of the JCC Professional Staff. He / she must be aware of the JCC Mission Statement and work within the frameworks of that mission. Responsibilities of the job may change as the needs of the JCC and / or community change.