){kind=logo}
Genesys / Contact Center platform consultantNet2Source (N2S) • Phoenix, AZ, US
Genesys / Contact Center platform consultant
Net2Source (N2S) • Phoenix, AZ, US
4 hours ago
Job type
- Full-time
Job descriptionDevelop and maintain data pipelines to integrate and transform data from Genesys (InfoMart, GAAP, SpeechMiner) and cloud-based CCaas platforms (e.g., Five9, Google CCAI Platform, Amazon Connect). Implement and optimize ETL / ELT workflows for high-volume contact center data using tools such as Airflow, Kafka, or Pub / Sub. Support the design and development of hybrid on-prem and cloud data architectures, ensuring seamless coexistence during migration. Build and maintain data models and warehouse tables (fact / dimension structures) for reporting and analytics. Collaborate with data architects to implement canonical data models, data contracts, and federated access layers. Mid-Senior level Contract Consulting Software Development, IT System Custom Software Development, and IT Services and IT Consulting
Genesys / Contact Center platform consultant
Location : Phoenix AZ
Term : Contract
Base pay range
$50.00 / hr - $55.00 / hr
Required Skills & Experience
- Strong knowledge of Contact Center platforms - experience with Genesys Engage / PureEngage data (InfoMart, GAAP, GIDB, SpeechMiner) and at least one CCaas platform (Five9, Google CCAI Platform, or Amazon Connect).
- Solid understanding of contact center data models - interactions, calls, agents, queues, routing, wrap-up, and states.
- Experience building and maintaining data pipelines and warehouses (BigQuery or similar).
- Proficiency with data integration tools and streaming frameworks such as Kafka or Google Pub / Sub
- Strong SQL and data modeling skills
Key Responsibilities
Seniority level
Employment type
Job function
Industries
J-18808-Ljbffr
Create a job alert for this search
Contact Center Consultant • Phoenix, AZ, US