VP Quality & Risk Management - Behavioral Health 901

VP Quality & Risk Management

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

At Telecare, we believe the strength of our organization sits in the hands of our leaders. We believe having a strong, capable, and motivated leadership team is of foundational importance to the organization's success. The VP Quality and Risk Management is a key position in driving the organization's success. They are responsible for the leading, directing, and developing our quality assessment and performance improvement and risk management programs, which contributes to the overall success of both Telecare and those we serve. Our clinical staff are a key element in ensuring we are providing high quality care to those we serve. The VP Quality and Risk Management is responsible for setting the strategic development and implementation for quality and risk management, ensuring our workforce are equipped to deliver on our promise of delivering excellence to those most in need.

Full Time | DAYS 8 : 00 am - 5 : 00 pm | Monday - Friday

Expected starting wage range is $203,934 - $251,978. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.

The ideal candidate for the VP Quality and Risk Management role is someone that is a strong complement to the Telecare culture and exhibits behaviors that demonstrate alignment with Telecare's values. The ideal candidate is someone who has a successful track record of developing and delivering excellence in quality assurance, performance improvement, and clinical risk management. We define operational excellence in 4 key areas :

Clinical Quality and Risk Management Excellence

First and foremost, the care we provide to those we serve is paramount. Demonstrating consistency in care by ensuring staff are well trained, prepared for their work, able to deliver excellent care and respond to the needs of our clients that maximizes clinical outcomes while reducing adverse events within the programs.

Workforce Engagement

Having a workforce that is highly engaged translates into the quality-of-care Telecare is able to provide its clients. Being able to maintain low turnover and have staff that stay and grow with the organization are key measures of success.

Customer Satisfaction

Our customers are important. The VP Quality and Risk Management needs to be able to regularly interact with customers and ensure awareness of Telecare's commitment to delivering high quality care and minimizing unintended outcomes.

Financial Security

Knowing how to successfully operate within a budget and drive fiscal responsibility through the organization is vitally important to the organization's success.

The ideal leader for Telecare is someone that has a high level of self-awareness, seeks, and integrates feedback from others and is able to reflect on matters that impact those around them. They know how and when to collaborate, are skilled at navigating complex situations and able to develop the talent and build the team around them to be able to do the same.

The ideal candidate will bring strong patient care administration knowledge, quality assessment and improvement and risk management development and implementation to this role, and the ability to hold themselves and others accountable for their work product. Ultimately, the ideal candidate will be someone who is passionate and committed to the vision and purpose of Telecare and is able to lead the organization, guided by our values to drive both clinical and financial results.

The VP Quality and Risk Management oversees the development and the implementation of the organizations quality assessment and performance improvement and risk management programs in alignment with regulatory requirements and directs activities related to quality control including strategies, staffing, scheduling, coordinating, quality assurance standards, and planning. The VP Quality and Risk Management is responsible for planning, developing, and implementing policies and as well as establish objectives of the organization's quality control functions in accordance with organization's objectives. This individual is the highest role in patient care and leads quality improvement, infection prevention, patient and associate safety, clinical risk management, regulatory and accrediting agency reporting and continuous survey readiness throughout Telecare. This role involves extensive coordination and collaboration with the SVPs, VPs, and program leaders.

Required :

Bachelors' degree in a healthcare related field

Five (5) years' experience as a VP or Director of Quality and Safety a large single site acute care facility

Two (2) years' experience as a VP of Quality and Safety of a region or multi-site health care facility

Ten (10) years' experience in healthcare

Certified in Risk Management (CPHRM) and / or Certified Professional of Healthcare Quality (CPQH)

Advanced training and expertise in healthcare quality, safety, improvement methods and reporting

Demonstrates expert knowledge of improvement methods in the care site clinical setting

Demonstrates significant health care management and operational knowledge / experience with a focus on improving the quality and safety of care

Proven experience working with health care data issues, regulatory readiness, change management and process improvement

Current knowledge of regulations and standards as related to JCAHO, CMS, CARF, and State regulations for varied levels of service

Must be at least 18 years of age.

Must be CPR, First Aid, and CPI certified (hands-on course) on date of employment or prior to providing direct client care and maintain current certification throughout employment

All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. If the position requires driving, a valid driver's license, a motor vehicle clearance, and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual, or local requirements may apply.

Preferred :

Masters' degree in healthcare related field

Licensed as a Registered Nurse in California

Experience as VP of Quality and Safety / Risk Management in Joint Commission and / or CARF accredited facilities

Clinical Quality Excellence

Works with senior leaders of the organization and programs on strategic initiatives related to quality assessment and improvement and risk management.

Develops strategic plans regarding quality improvements and risk management.

Ensures that the Quality and Risk policies are in compliance with all related state, federal and local licensing regulations and requirements, and align with client needs and industry best practice.

Develops, monitors, and analyzes clinical quality metrics and develops and implements plans to address needs and opportunities in quality improvement, and evaluate effectiveness. This includes reporting through the AER, RCA for internal and external reviews, customer feedback, complaints, et.

Participates in the development, revision and implementation of policies and procedures to accomplish strategic quality and risk management initiatives.

Participates in activities, including professional and trade organizations, that promote quality and risk management improvement in mental health services.

Oversight of comprehensive Quality Assurance / Quality Improvement program which includes frequent collaboration with other departments, employee education and a focus on monitoring departmental standards and actively removing barriers to the provision of high-quality care.

Oversight of the Health Information programs including coordination with other departments on the utilization and monitoring of :

Records for Utilization Review, Payor source reviews of clinical information

Access to records Electronic and paper versions

Scanning of closed program records and storage processes

Budget implications for records access for closed records, storage, etc

HIPAA

Partnership with Privacy and Corporate Compliance Officers

Develops departmental goals, objectives, standards of performance, policies and procedures; organizes the department to meet legal, organizational and medical staff guidelines; functions in an advisory capacity.

Provides oversight for the accreditation of programs with CARF and a JCAHO, supporting the goal of 80% of the organization maintaining accreditation.

Is an active participant of all committees involving members served safety, quality and risk policies, practices and procedures.

Employee Engagement

Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders.

Engage with clinical and nursing leaders to develop and align in the goals of developing and retaining workforce.

Assumes responsibility for her / his professional growth and the ongoing professional development the Quality and Risk Management staff.

Customer Satisfaction